James Lloyd to Discuss Leading the Contact Center in an Era of Unprecedented Change at 13th Annual Customer Contact, East: A Frost & Sullivan Executive MindXchange
SANTA CLARA, Calif., Dec. 14, 2016 /PRNewswire/ -- Frost & Sullivan is pleased to announce that 9 Screens International President James Lloyd will deliver a keynote address at the 13th Annual Customer Contact, East: A Frost & Sullivan Executive MindXchange. The event will take place at the Fort Lauderdale Marriott Harbor Beach Resort & Spa April 23 to 26, 2017, in Fort Lauderdale, Fla.
To register for the 13th Annual Customer Contact, East: A Frost & Sullivan Executive MindXchange, or to view the event agenda, please visit: www.frost.com/ccs
This highly interactive event will present solutions that address the complex communication needs faced by today's consumer. The event, themed Leveraging Customer Contact as a Strategic Asset, will offer customer contact industry presidents, vice presidents and other senior-level executives the opportunity to benefit from:
- Current case studies and best practices
- Dynamic collaboration zones
- Expert panel discussions
- Peer-to-peer networking opportunities
Lloyd will present Positive Change: How Contact Center Executives Can Ignite the Organization and Move Beyond the Status Quo. This keynote will address the challenges of change in the business world, as well as in schools and the world at large. Additionally, Lloyd will underscore the importance of ongoing "learning, unlearning and relearning," particularly as call centers continue to undergo the many changes wrought by digital transformation.
Lloyd is a featured speaker and organizational training and development consultant whose powerful keynotes, training sessions and workshops have captivated audiences around the world. His unique storytelling ability pulls the audience in with humor, insight and motivation, and covers customer service, leadership and organizational issues.
For additional information about Customer Contact, East: A Frost and Sullivan Executive MindXchange, please email [email protected]
About Frost & Sullivan
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Contact:
Chiara Carella
Corporate Communications – Global Director
P: +44 (0) 207-343-8314
E: [email protected]
SOURCE Frost & Sullivan
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