J.D. Power and Associates Ranks Frost Highest in Texas in Customer Satisfaction

Jun 01, 2010, 13:03 ET from Frost Bank

SAN ANTONIO, June 1 /PRNewswire-FirstCall/ -- Frost Bank has received the highest ranking in customer satisfaction in Texas in the J.D. Power and Associates 2010 U.S. Retail Banking Satisfaction Study(SM).

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This is the fifth consecutive year J.D. Power and Associates studied retail banking but the first year Frost was ranked in the sample. Also for the first time, the study included a separate ranking for banks in Texas.  With a score of 829, Frost ranked highest in customer satisfaction among retail banks operating in Texas, 73 index points above the Texas region average of 756. Survey respondents gave Frost particularly high satisfaction marks for product offerings, account activities, account information and fees, according to J.D. Power and Associates.  

"Taking care of our customers is very important to Frost, and we are pleased to receive this ranking from J.D. Power and Associates. This demonstrates that what we're giving the customer is tops in the marketplace. Our customers share our values, and they recognize how special it is to do business with each of  our employees," said Paul Olivier, group executive vice president of consumer banking for Frost.  

"We are lucky to have appreciative customers, and we reciprocate by continually improving on our excellence," he said.

About Frost Bank

Frost is the banking, investments and insurance subsidiary of Cullen/Frost Bankers, Inc. (NYSE: CFR), a financial holding company headquartered in San Antonio, with assets of $16.8 billion at March 31, 2010.  The corporation provides a full range of business and consumer banking products, investment and brokerage services, insurance products and investment banking services, all featured on frostbank.com.  Frost operates more than 110 financial centers across Texas in the Austin, Corpus Christi, Dallas, Fort Worth, Houston, Rio Grande Valley and San Antonio regions. Founded in 1868, Frost is the largest Texas-based banking organization that operates only in Texas, with a legacy of helping Texans with their financial needs during three centuries.

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of customers annually. For more information on cell phone ratings, car reviews and ratings, car insurance, health insurance and more, please visit JDPower.com.  J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

Renee Sabel


SOURCE Frost Bank