Jive Social Business Software Improves Responsiveness and Productivity at Swiss Re

PORTLAND, Ore., Feb. 10 /PRNewswire/ --

News

• Jive, the Social Business Software leader, announced today that Swiss Re, one of the world's leading reinsurers, has used the Jive Social Business Software (SBS) platform to help client-facing and support professionals throughout the firm respond more quickly and cost-effectively to evolving customer needs through improved global sharing of specialized knowledge and resources.
• Swiss Re, like other reinsurers, provides highly customized service based on the unique risk profiles and objectives of its customers. The current economic climate both increases the demand for Swiss Re's services and places a premium on the firm's ability to respond effectively to increasingly complex customer requirements.
• Implemented under the name "Ourspace", the Jive SBS platform helps the firm's professionals work together more effectively across the global enterprise, even as tight global travel budgets and an increasingly virtual workforce reduce in-person contact. Jive SBS has enabled a more efficient exchange of specialized expertise and information which has enhanced innovation in response to client needs, reduced proposal development costs, and sped the delivery of services to key clients.
• Jive SBS has delivered rapid, broad-ranging business value for Swiss Re, including a steady increase in content creation and access, improved cross-functional and multi-geographical collaboration, and enhanced strategic alignment and knowledge-sharing across the enterprise. In addition to the increased business agility, Jive SBS has enabled Swiss Re to lower IT costs through decommissioning legacy systems and technologies. Swiss Re integrated Jive's social networking software with its existing messaging and information tools, making Jive the focal point for 11,000 users enterprise-wide. Swiss Re employees rapidly adopted the new system, with more than 60 percent accessing it within the first seven weeks alone.

Supporting Quotes

• "To maintain our leadership in the global reinsurance market, we must put our best knowledge and resources to work in a timely and efficient manner to respond to the needs of our clients," said Christoph Isenschmid, Swiss Re Ourspace Project Director. "Our Jive SBS platform has helped us foster increased participation and open sharing of opinions across geographies, hierarchies, and functions."
• "Jive's ease of use, platform flexibility, and customer orientation made its focused solution the ideal choice for our Ourspace initiative," said Wolfgang Jastrowski, Swiss Re IT Director. "The extensible nature of the Jive SBS solution gives us ample flexibility as we continue to build out our platform and its capabilities. We're especially excited about Jive's new initiative to surface content and activities from almost any content management system (CMS) inside Jive SBS, making it possible to realize even greater business value through the integration of social media collaboration with content."
• "With Jive SBS, Swiss Re is harnessing the power of its people and their expertise to meet rapidly evolving and increasingly complex client needs," said Ben Kiker, CMO, Jive Software. "By fostering new relationships across the world, Swiss Re is driving innovation, improving leverage of knowledge and resources, and maximizing its business agility – all with the power of Social Business Software."

About Swiss Re

Swiss Re is a leading and highly diversified global reinsurer. The company operates through offices in more than 20 countries. Founded in Zurich, Switzerland in 1863, Swiss Re offers financial services products that enable risk-taking essential to enterprise and progress. The company's traditional reinsurance products and related services for property and casualty, as well as the life and health business are complemented by insurance-based corporate finance solutions and supplementary services for comprehensive risk management. In 2006, Swiss Re acquired GE Insurance Solutions, thus creating the world's largest reinsurer.

About Jive Software

Jive frees people to engage in open, natural business conversations and workflows that typically are trapped inside of emails, phone calls or meetings. As the leading enterprise-class suite of SBS applications for Global 2000 companies and governments, Jive combines social networking software, collaboration software, and community software into the first solution to effectively manage employees, customers, and partners on a unified platform built for tens of thousands of users and millions of page views.

SOURCE Jive