SARATOGA SPRINGS, N.Y., Jan. 27, 2015 /PRNewswire/ -- Jolt Consulting Group, a leading provider of management and technology consulting services in the field service industry, today announced the successful completion of a significant service evaluation project for a major Canadian utility company. PowerStream, a community-owned energy company, provides electric power and related services to 370,000 residential and business customers located immediately north of Toronto and in Central Ontario.
PowerStream engaged Jolt Consulting Group in the summer of 2014 to:
- help the utility identify "best practices" for service delivery in utility companies;
- determine and chart the desired future business processes and flows for its service operations;
- develop a technology architecture map to enable the future service delivery processes;
- identify and evaluate utility specific Workforce Management (WFM) software vendors whose solutions would aid in achieving that desired future state.
A team of Jolt consultants worked closely with the project team and the key stakeholders from PowerStream during numerous onsite discovery and planning sessions. Jolt Consulting Group evaluated several utility specific Workforce Management software solutions and recommended the most qualified vendors to PowerStream for further in-depth evaluation. Jolt Consulting Group also led efforts to diagram current and future state process flows, evaluate vendor solutions, provide vendor recommendations, thoroughly document findings, and prepare interim and final reports.
Mike Matthews, Senior Vice President of Operations & Construction at PowerStream commented: "The Workforce Management project is a major undertaking here at PowerStream. We believe it will streamline and enhance our service delivery, boost customer satisfaction, and improve our efficiency. We have been very pleased and impressed with Jolt Consulting Group's WorkForce Management expertise, timeliness, thoroughness and professionalism, and we look forward to further collaboration with the Jolt team as we continue with this critical project for our organization."
About Jolt Consulting Group
Jolt Consulting Group is a provider of transformational business and technology services for organizations in the field service management ecosystem. We enable organizations to better connect with their customers through comprehensive business analysis, effectively managing change, assisting with the development of proactive maintenance strategies, and by selecting and deploying enabling technologies. We provide a range of business and technology services aimed at producing tangible results that have a meaningful impact on our clients' businesses. The results empower our clients to grow revenues and profitability, and to boost customer satisfaction and loyalty. Our team is comprised of industry veterans who collectively have more than 120 years of service industry experience and expertise. We have led service organizations, run technology companies that offer solutions to the service industry, served as service industry analysts, and have deployed dozens of solutions in service organizations across a wide variety of industries. Jolt Consulting Group is headquartered in Saratoga Springs, NY.
PowerStream is a community-owned energy company that provides power and related services to more than 370,000 customers residing or owning a business in communities located immediately north of Toronto and in Central Ontario. It is jointly owned by the Cities of Barrie, Markham, and Vaughan.
SOURCE Jolt Consulting Group