CHICAGO, April 29, 2020 /PRNewswire/ -- Kin + Carta is being recognized by Google Cloud as a global integration partner for their Rapid Response Virtual Agent program.
Google Cloud's global Rapid Response Virtual Agent program is designed to help businesses build and implement customized Contact Center AI virtual agents to respond to customer questions via chat, phone and social media channels due to COVID-19.
"As we work to support our customers during this time of need, it is great that we have partnered with Google Cloud in our mutual mission to serve and not sell," said Ryan Maguire, Chief Technology Officer at Kin + Carta Americas. "The Rapid Response Virtual Agent program is one of many examples of how we are serving our clients and community during this difficult time."
As an official Rapid Response Virtual Agent program integration partner and experienced leader in Conversational AI, Kin + Carta can quickly build, customize, and implement Contact Center AI virtual agents to increase customer satisfaction, cut training costs, and improve overall operational efficiency during the COVID-19 pandemic.
In recent weeks, contact centers have seen an overwhelming spike in call volume and customer requests due to the COVID-19 pandemic. Contact Center AI can bring aid to businesses by allowing them to scale seamlessly, respond to customers quicker, and utilize live agents for more complex issues.
"Handling customer requests over the phone was already costly before, and now it's become practically unworkable," said Jared Johnson, Senior Principal Digital Strategist at Kin + Carta. "Luckily, there have never been more tools, services, and know-how about scaling digital experiences than there are today."
Kin + Carta is a Premier Google Cloud Partner and is currently working to deploy the Rapid Response Virtual Agent program for grocers, banks, quick-serve delivery chains and more.
For more information, check out Google Cloud's COVID-19 resources page.
For more information please contact:
Kat Hollingsworth: [email protected] / 214-529-2332
About Kin + Carta
Kin + Carta exists to make the world work better.
A global consulting firm built for the 2020s, we make the journey to becoming a digital business tangible, sustainable and profitable. By building digital twins to replace existing analog processes, designing and launching new digital products and services, and unlocking future innovation through modernization initiatives, Kin + Carta seamlessly integrates the strategic consulting, software engineering and marketing technology needed to help businesses Make It Happen.
We're organized around three integrated pillars that have been either historically siloed or shoehorned together: Kin + Carta Advise, a tech-centric management consultancy; Kin + Carta Create, a next-gen software engineering studio; and Kin + Carta Connect, a digital marketing agency.
Headquartered out of Chicago and London, our clients have access to a global ecosystem of 1,600 strategists, engineers and creatives across four continents.
For more information visit www.kinandcarta.com.
SOURCE Kin + Carta