LabTech Software Doubles Down on the IT Service Provider Industry

TAMPA, Fla., Sept. 28, 2011 /PRNewswire/ -- LabTech Software, the only powerful, robust-featured remote monitoring and management (RMM) solution developed by a managed service provider(MSP) for managed service providers, today announced that they are doubling down on the IT service provider industry and have created a Business Transformation Division lead by key hire Kevin Gibson.

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The Business Transformation Division at LabTech Software will deliver industry proven tools, automation, best practices and other services with the goal to increase the sales and profit margin for our partner base. Gibson will be leading the MSP:360 webinar series that discovers and presents innovative ideas and solutions from the IT service provider community. Gibson will be heavily influential in the LabTech roadmap and the "out-of-the-box experience" with LabTech.

Gibson has over 16 years of IT industry experience including SMB technology experience developing and managing enterprise information systems. Gibson also spent six years working in state government where he was in information technology management with the Georgia Department of Transportation, and oversaw the department's infrastructure of 5,000 users prior to merging with Atlanta Technology Force. Gibson is a Microsoft Certified Systems Engineer, Microsoft Certified Systems Administrator, VMware Certified Professional and holds a Bachelor's degree in Business Administration from Georgia State University.

"Kevin Gibson joining our team reinforces our core belief that IT service providers know the best ways to innovate software used by IT service providers. Kevin has leveraged LabTech in his own managed service firm to automate over 2,000 tickets per month and drive a profit margin of over 60%. We hired him to help our LabTech partner base get where he did and beyond," says Matt Nachtrab, CEO of LabTech Software. "Kevin is a student of IT service delivery and his involvement will greatly enhance LabTech and benefit our partner base. This is one of many steps we are making to double down on our commitment to our LabTech partners and the entire IT service provider industry."

LabTech partners and IT businesses considering LabTech can have confidence that LabTech Software is more than a remote monitoring and management (RMM) tool. Becoming a better IT service provider is not just about purchasing the right tool; it is about choosing the right partner to grow your firm's sales and profit margin. LabTech Software is committed to becoming that partner.

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About LabTech Software

LabTech is the only globally used managed service tool for remote monitoring, management, (RMM) and automation developed by a managed service provider (MSP) for MSPs. Their affordable, agent-based solution so closely emulates what technicians do in the field that the techs can provide the same support remotely. Because LabTech Software understands how to manage a growing MSP business, they make it easier to procure their software and allow partners to add agents as they grow. For more information please visit www.LabTechSoftware.com or call 877-522-8323.

All product and company names herein may be trademarks of their respective owners.

SOURCE LabTech Software