LANDesk Recognized in New Magic Quadrant for IT Service Support Management Tools

SALT LAKE CITY, Sept. 20, 2012 /PRNewswire/ -- LANDesk Software, a global leader in integrated systems lifecycle management, endpoint security, enterprise mobility, and IT service management, today announced that LANDesk Service Desk has been recognized in the new Magic Quadrant for IT Service Support Management (ITSSM) Tools, which Gartner considers to be an emerging market.

Gartner created the new IT Service Support Management report after retiring the IT Service Desk Magic Quadrant in 2011. The new ITSSM Magic Quadrant addresses what Gartner considers to be an emerging market for ITSSM tools, which include IT help desk, service desk and comprehensive ITSSM solutions. LANDesk Service Desk enables IT to deliver support services to employees and customers by combining ITIL®-verified, process-driven incident, problem, release, change and configuration management and more in a single touch point. Using LANDesk Service Desk, IT organizations can see benefits such as increased automation of processes, enhanced decision making through better reporting tools, faster incident logging, and reduced costs while still meeting required service levels and more.

"It's exciting to be recognized in this first-ever IT Service Support Management Tools Magic Quadrant, as our service desk products have enabled significant process and service improvements for our customers' IT departments," said Steve Workman, vice president  of product management for LANDesk. "As we see the organizations we serve look to IT to provide more business functionality beyond the scope of traditional IT, increased automated processes and comprehensive reporting features available with LANDesk Service Desk have helped to facilitate the shift towards a more productive IT department."

ITSSM tools such as those identified in the new Magic Quadrant leverage a business view of IT services, enabling the IT support organization to quickly resolve or escalate issues and problems, improve root cause isolation, and provide higher levels of business user satisfaction. Using this business view, IT support organizations manage incidents, problems and service requests throughout their life cycles at a more efficient and effective rate. ITSSM tools also enable organizations to automate the workflow of process frameworks (such as ITIL) specific to IT service support (such as incident, problem, change, release governance and request management).

About Gartner's Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About LANDesk Software  

LANDesk Software is a leading provider of systems lifecycle management, endpoint security, enterprise mobility and IT service management solutions for desktops, servers and mobile devices across the enterprise. LANDesk enables IT to deliver business value by gaining control of end-user computing with a single console, light infrastructure, and ITIL solutions that deliver significant ROI for thousands of customers worldwide. LANDesk is headquartered in Salt Lake City, Utah, with offices located in the Americas, Europe and Asia Pacific, and can be found at www.landesk.com. 

Copyright © 2012, LANDesk Software, Inc. and its affiliates. All rights reserved. LANDesk and its logos are registered trademarks or trademarks of LANDesk Software, Inc. and its affiliates in the United States and/or other countries. Other brands and names may be claimed as the property of others. 

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SOURCE LANDesk Software