NEW YORK, March 17 /PRNewswire/ -- Dimension Data, the $4 billion leading IT solutions and services provider, today announced it has been positioned by Gartner, Inc., in the Challengers Quadrant of the Communications Outsourcing and Professional Services (COPS) Magic Quadrant, Worldwide report.(1)
Compiled by Gartner analysts, the Magic Quadrant examined 17 vendors of IT services for business communications systems worldwide, employing two main evaluation criteria. These include ability to execute and completeness of vision.
"We are pleased to be evaluated by Gartner for our completeness of vision and ability to execute. There are hundreds of service providers in the worldwide market, yet only a handful of designated Challengers. We are delighted to be one of the few," said Dimension Data CEO Brett Dawson. "Our Group focus is to deliver high-quality, cost-effective communications and professional services that enable our clients' businesses. We believe being positioned by Gartner in the Challengers Quadrant therefore underscores our ongoing drive to deliver a superior level of client satisfaction.
"Last year, Dimension Data upgraded its service management platform to improve our service delivery and our clients' business continuity. The new service platform is world-class, and we expect our clients to benefit from this investment over the short and medium term."
Today, Dimension Data supports and manages more than $12.5 billion worth of networking equipment on a 24x7x365 basis around the globe. Its five strategically located Global Service Centers receive 900,000 service requests from approximately 10,000 clients each year. This translates into an impressive incident resolution rate in excess of 2,500 per day.
One of the hallmarks of Dimension Data's service delivery capabilities is its ability to deliver a consistent service experience across all geographies with local support in 13 languages.
"Dimension Data will continue to invest in and enhance its infrastructure and service capabilities to deliver unsurpassed global solutions to multinational clients, wherever they do business in the world," Dawson said.
To read Gartner's Magic Quadrant for Communications Outsourcing and Professional Services, Worldwide, visit: www.dimensiondata.com/gartnermagicquadrant.
(1) Gartner "Magic Quadrant for Communications Outsourcing and Professional Services Magic Quadrant, Worldwide" by Eric Goodness. 3 March 2010.
About Dimension Data
Dimension Data (LSE:DDT), a specialist IT services and solutions provider, helps clients plan, build, support and manage their network and IT infrastructures. Dimension Data applies its expertise in networking, security, operating environments, storage and contact center technologies and its unique skills in consulting, integration and managed services to create customized client services. For more information: Call 866-DIDATA-US or visit www.dimensiondata.com/na.
The Magic Quadrant is copyrighted 3 March 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
SOURCE Dimension Data