BURLINGTON, Massachusetts, June 18, 2013 /PRNewswire/ --
Ledcor Technical Services (LTS), part of the Ledcor Group of Companies, has an aggressive five-year growth plan for its business of building and servicing communications networks for customers across North America. In order to scale operations, the company chose ClickSoftware's (NasdaqGS: CKSW) cloud-based mobile workforce solutions to simplify its field service operations, improve customer service for the telecom companies it services, and lower operational costs as it expands.
Ledcor is relying on ClickSoftware, the leading provider of automated mobile workforce management and optimization solutions for the service industry, to better optimize work order creation, scheduling and call center dispatching, and to capture real-time status updates from the field. In addition, the suite of solutions, deployed through the cloud, strategically integrates Ledcor's field service operations with its clients-Communications Service Providers (CSPs) also using ClickSoftware for scheduling and mobility. The company-to-company integration, enabled by a Click-to-Click connection, will enable real-time information sharing between Ledcor and the CSPs with which it contracts.
"Ledcor chose ClickSoftware's cloud solution due to the quick deployment, and the ability to realize results immediately. The workforce management solution delivered through the cloud has helped streamline Ledcor's processes and provide actionable information for both field workers and managers," said Shaun Greffard, VP of Operations in Canada for LTS. "We anticipate lower operational costs due to a reduction in travel times and mileage, less overtime, and the ability to increase first-time fix rates. This increase in efficiency will enable LTS to more accurately meet Service Level Agreements (SLA) for a better customer experience, as well as create a better work environment for our employees."
ClickSoftware's cloud solutions do not require additional IT programming resources, allowing LTS to focus resources on the implementation and integration of technology within core business processes, leading to operational improvements, reduction in administration, enhanced employee engagement, and improved focus on its customers.
Ledcor builds and services a myriad communications networks for customers across North America, including telecommunications installation and repair and network maintenance work. The company deploys field technicians who service a 41,000-mile fiber optic network and 8,000-mile next-generation cable systems, including an undersea cable connecting Alaska to the contiguous United States. As the company expands and rises to exceed SLA, it needed to replace the practice of manually coordinating field service operations.
"ClickSoftware, with deep expertise in the telecommunications industry, is able to help Ledcor meet the demands of a growing customer base by empowering the company to do more while also lowering operational costs," said Udi Keidar, VP Cloud Services, ClickSoftware. "The cloud-based solutions are elastic, and provide companies in competitive industries cost-effective tools to better understand and manage their operations in order to more effectively execute on aggressive growth and productivity goals."
Initially, Ledcor will deploy ClickSoftware solutions in Western Canada with an eventual rollout across Eastern Canada and U.S. operations to help optimize thousands of field technicians.
Watch the video to learn more about how Ledcor deployed ClickSoftware's solutions within a month and experienced immediate results in productivity, accuracy and other business processes.
About Ledcor Group of Companies
The Ledcor Group of Companies is an employee-owned corporation with headquarters in Vancouver, British Columbia and a major presence in many key markets in both Canada and the U.S. Founded in 1947, with employment of over 8,000 people, the company expanded steadily and today has capabilities in a variety of areas including commercial construction, industrial construction, contract mining, road building and highway maintenance, pipeline construction and maintenance, property development, environmental solutions, technical services for the telecommunications and energy sectors, and resources and transportation including tugs, barges, and airlines.
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.
Safe Harbor Statement
This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to Ledcor Technical Services and its customers from using ClickSoftware's cloud solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2012 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.
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SOURCE ClickSoftware Technologies Ltd