Lifesize Fuels Its Customer-Obsessed Culture With New Jive Community
New Jive-x powered community strengthens customer loyalty and engagement through transparent collaboration with employees and partners
PALO ALTO, Calif., June 1, 2015 /PRNewswire/ -- Jive Software, Inc. (Nasdaq: JIVE) today announced video communications leader Lifesize has selected the Jive-x external community solution to power the company's new Lifesize Community. Lifesize's deployment of Jive-x helps increase customer loyalty with a robust online solution where thousands of customers and partners can collaborate and share advice and industry insights related to video communication.
A division of Logitech, Lifesize launched Lifesize Cloud, its software-as-a-service product, last year and began making a cultural shift to put customers at the forefront of the business. As part of this transition, Lifesize streamlined its support, training and partner enablement applications into a unified, mobile-enabled community and knowledge base for customers.
"To build on our core value of customer obsession, we wanted to introduce a welcoming online community that brings the Lifesize family closer to our customers," said Amy Downs, chief customer success and happiness officer at Lifesize. "We chose Jive because it is the leader in this space, and will help us relentlessly innovate the ways in which our employees – as well as partners and distributors – engage with customers to drive great experiences at every stage of their journey."
Lifesize replaced several customer systems earlier this year by launching Jive-x as a one-stop-shop and virtual "front door" for customers. The company leverages its new community to strengthen retention and loyalty by ensuring that customer relationships are fostered from their initial conversation through the entire customer life cycle. As a result, Lifesize can more efficiently train customers and partners, and connect them with on-boarding teams. In just two months, the Lifesize Community has already created 1,000 pieces of helpful content, and the company has added gamification features to celebrate Lifesize's advocates and drive brand affinity. In addition, Jive's integration with Salesforce enables customers and partners to open support tickets directly from the community.
"Lifesize's products foster openness and collaboration amongst organizations through video communication, and Jive is the perfect partner to help the business bring that same philosophy to its own relationships across customers, partners and employees," said Chris Masino, senior vice president of worldwide sales, Jive Software. "We put customers at the center of everything we do, and it's exciting to work with great companies like Lifesize that are leveraging Jive-x to reinforce those values and elevate customer centricity."
The Lifesize Community helps users exchange video conferencing tips and ideas, and access how-to guides or video resources for self-service training and troubleshooting. In addition, Lifesize uses the Jive-x Ideation Module to help customers and partners connect directly with product managers and discuss feature requests so they can influence the product's future direction. The community also gives customers and partners a single place to easily interact with the company's support, sales engineering, quality assurance and leadership teams via any device while they are on the go.
Lifesize delivers video communication that's as easy, as lifelike and as remarkable as meeting in person. The Lifesize Community helps the company to effectively deliver these solutions by providing customers and partners with access and transparency into the organization. As a result, the company is accelerating its mission of providing simple, reliable and scalable video communications to connect every person and conference room across devices, apps or meeting rooms.
Lifesize joins a long list of technology organizations that use Jive-x to connect, communicate and collaborate with their customers and partners. Companies like Akamai Technologies, Ellucian, Hitachi Data Systems, McAfee, SolarWinds and Tableau turn to Jive's external community software to power more effective knowledge sharing and customer support. Jive-x helps businesses around the world increase customer satisfaction, brand affinity and repeat business.
About Jive Software
Jive (Nasdaq: JIVE) is the leading provider of modern communication and collaboration solutions for business. Recognized as a leader by the industry's top analyst firms in multiple categories, Jive enables employees, partners and customers to work better together. More information can be found at www.jivesoftware.com or on the Jive News blog.
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SOURCE Jive Software
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