LivePerson Recognized in the 2025 Gartner® Competitive Landscape: Digital Customer Service
NEW YORK, Sept. 25, 2025 /PRNewswire/ -- LivePerson (NASDAQ: LPSN), a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, today announced its inclusion in the Gartner "Competitive Landscape: Digital Customer Service" report. In the report, Gartner found that "vendors from the CCaaS, CRM CEC and DCS markets are innovating to support evolving customer engagement needs such as conversation orchestration and channel-less experiences."1
"The market is evolving beyond siloed channels toward seamless, orchestrated conversations," said John Sabino, CEO of LivePerson. "Our connected experience platform is built for this future, providing an open platform that empowers brands to automate, personalize, and scale engagement across all digital touchpoints."
LivePerson's open platform approach allows enterprises to integrate with existing CRM and CCaaS systems rather than requiring a complete replacement, and the company's strategy aligns with several key market trends:
- Omnichannel Conversation Orchestration: The market is shifting to manage continuous conversations across channels, treating the dialogue rather than the channel as the core unit of interaction.
- AI-first Approach: AI is now fundamental to scaling conversations and enabling automation and personalization. LivePerson's platform supports bring your own LLM flexibility, a key capability noted in the report.
- Composability and Open Platforms: Vendors are emphasizing API-first architectures that allow businesses to build tailored solutions and enhance their existing technology stacks, a core tenet of LivePerson's strategy.
With recent innovations in AI agents and synthetic customers, LivePerson believes it is positioned as a strategic partner for transformation, focusing on tangible business results like measurable ROI, efficiency improvements, and CSAT gains.
Source: Gartner Research, Competitive Landscape: Digital Customer Service, By Ajit Patankar, Brian Doherty etc., Aug 2025.
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About LivePerson
LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Learn more at liveperson.com.
Forward-Looking Statements
Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are being made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements are subject to risks and uncertainties, and actual events or results may differ materially from our expectations. Some of the factors that could cause events or results to differ from our expectations include, without limitation, those described in the "Risk Factors" sections of our Annual Report on Form 10-K for the year ended December 31, 2024, filed with the SEC on March 14, 2025 and our Quarterly Reports on Form 10-Q including for the quarter ended June 30, 2025, filed with the SEC on August 13, 2025. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
Media Contact: Riah Lawry
SOURCE LivePerson, Inc.
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