SUNNYVALE, Calif., Sept. 17, 2013 /PRNewswire/ -- ShoreTel® (NASDAQ: SHOR), the leading provider of unified communications systems including business phone systems, applications and mobile UC solutions, today announced the Los Angeles Dodgers have selected ShoreTel for front office and contact center operations to improve communications for staff and fans.
The third-oldest ballpark in baseball, Dodger Stadium completed a series of enhancements this past offseason. During this time, the team decided to replace its phone system with one that was more flexible, easier to manage and user friendly. The organization also uses the new system at its spring training home in Glendale, Ariz.
"Since we have a small IT team, ease of use and ease of administration were key factors in selecting our vendor, and ShoreTel provided that well above the others," said Ralph Esquibel, vice president of information technology for the Los Angeles Dodgers. "We've gone through big changes on the stadium and the technology; the phone system, while typically complex, was a very simple project and one I didn't have to worry about."
With the help of Starnet Data Design, the Dodgers implemented the ShoreTel IP-PBX solution with integrated unified communications (UC), ShoreTel Enterprise Contact Center, ShoreTel Mobility and ShoreTel Conferencing. According to Esquibel, the overall business benefits have been impressive, and feedback from users has been positive.
"With ShoreTel, we now have unified communications capabilities for the entire staff and the ability to streamline CRM operations in contact center," said Esquibel. "Having communications both on- and off-site using ShoreTel Mobility has completely changed the way our employees and executives engage with fans and other business units. And the solution is saving us money, particularly on administration, since now help desk staff can make changes instead of needing a system admin-level engineer like before."
"The Dodger franchise has a long history of innovation off the field, so it's fitting it selected the leading UC solution for its first-class stadium and spring training facility," said David Petts, senior VP of worldwide sales for ShoreTel. "The Dodgers are the third major league baseball team to select ShoreTel for its UC needs, joining rival San Francisco Giants and the Miami Marlins."
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ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system, UC and contact center solution, and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can't match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit shoretel.com or shoretelsky.com.
About Los Angeles Dodgers
The Los Angeles Dodgers franchise, with six World Series championships and 21 National League pennants since its beginnings in Brooklyn in 1890, is committed to a tradition of pride and excellence. The Dodgers are dedicated to supporting a culture of winning baseball, providing a first-class, fan-friendly experience at Dodger Stadium, and building a strong partnership with the community. With the highest cumulative fan attendance in Major League Baseball history, and a record of breaking barriers, the Dodgers are one of the most cherished sports franchises in the world.
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