LS&S Diversifies with Planning, IT and Analytics Solutions for Libraries
New and upcoming offerings announced at ICMA to enhance performance, patron experience
KANSAS CITY, Mo., Sept. 26, 2016 /PRNewswire/ -- ICMA -- Public libraries seeking to understand and improve how well they serve their community can take advantage of new offerings from Library Systems & Services (LS&S). The library-specific solutions are part of a company initiative that has been rolled out to support the libraries and make the most of their patron services with the resources available. The news was announced at ICMA 2016, the annual conference of the International City/County Management Association.
Driven by the high expectations of local governments and library users, this new initiative allows libraries to take a customer relationship management approach to operations. A heavy emphasis on technology ensures key data gets collected and evaluated, and trends from it are identified. The offerings include:
- Strategic planning. LS&S brings outside perspective to help libraries see opportunities to serve more patrons and contribute to economic development.
- IT solutions. LS&S deploys such services as high-speed Internet access, remote printing and privacy protections to add value to library services.
- Data analytics. LS&S collects operational data and interprets the trends around it, allowing libraries to position themselves for greater community penetration and efficiency.
- Library assessment. LS&S helps libraries maximize use of their space by analyzing real estate configurations and book displays, both of which play a notable role in library success.
"Cities and counties face many fiscal challenges but still need their libraries to function at a high level," says Chris Ourand, vice president of marketing and communications. "The launch of our a la carte services and data-intensive solutions gives libraries a way to move forward with greater insight into their operations, more efficiency and additional patron satisfaction."
About Library Systems & Services
Library Systems & Services (LS&S) operates more than 80 public and special libraries around the country through public-private partnerships. Under this model the company enhances the collections, programs and technology that enables libraries to continue fulfilling educational and vocational needs. Communities gain an abundance of advantages ranging from simplified administration to improved literacy and strengthened workforce and economic development.
SOURCE Library Systems & Services
Share this article