Luxury Fulfillment at Scale: Boll & Branch selects Kase

Kase fulfillment drives 99.5% order accuracy for premium home brand

NORTHAMPTON, Pa., April 1, 2026 /PRNewswire/ -- Kase, a leading provider of omnichannel fulfillment solutions, today announced its partnership with luxury home brand Boll & Branch.

Founded in 2014, Boll & Branch is known for premium bedding and responsibly sourced home textiles. The brand required a fulfillment partner capable of supporting an omnichannel model with a complex packaging presentation.

Boll & Branch onboarded fulfillment operations to Kase's Northampton, Pennsylvania facility prior to peak season 2025, in preparation for a critical period that represents approximately 40% of the brand's annual volume.

The transition included detailed workflows, customized configured pack-out logic, and automated operations to support Boll & Branch's signature brand presentation, including gift boxes, inserts, and curated bundles.

"There was a lot of unique solutioning involved, primarily within the warehouse management system and integrations," said John Servia, VP of Operations Excellence at Kase. "Process maps and documentation gave both sides a clear framework of how different order types would move through the system."

During peak, the operation reached a record single-day output, reduced short shipments and cancellations by 55% year over year, and saw 99.7% of packages delivered on time for Boll & Branch's holiday guarantee.

"In my nine years with Boll & Branch, this was one of the smoothest peak seasons I've experienced," said Jamie Martin, Senior Director of Operations at Boll & Branch.

The collaboration continues to strengthen through ongoing performance optimization and support for Boll & Branch's continued retail and ecommerce growth.

"Choosing Kase really came down to the people," Martin said. "Everything else you can fix along the way with implementation. But the people at Kase are what set it apart."

About Kase

Founded in 2015, Kase is a nationwide provider of cloud-based logistics and ecommerce fulfillment services for consumer product companies worldwide. We have built our own industry-leading WMS to fully optimize ecommerce logistics. In 2024, Kase was acquired by WSI (Warehouse Specialists, LLC) to support its ecommerce growth.

Learn more at kase.com

About Boll & Branch

Founded in 2014, Boll & Branch is a luxury home brand committed to creating the highest quality bedding and home textiles using responsibly sourced materials and ethical supply chains. As the first Fair Trade Certified™ bedding company, Boll & Branch combines craftsmanship, transparency, and elevated design to deliver a premium customer experience across direct-to-consumer, retail, and marketplace channels.

Learn more at bollandbranch.com

Contact: 
Mary Berko
Director of Marketing
[email protected]
201-615-7632

SOURCE Kase