Luxury Vacation Rental Company Increases Net Promoter Score by 80%
Reduces Inspection Times by 50%
SAN FRANCISCO, July 12, 2016 /PRNewswire/ -- InvitedHome, a hospitality company that manages over 200 privately-owned homes in luxury destinations such as Vail, Lake Tahoe, Santa Barbara and Maui, today reported an 80% improvement in its Net Promoter score — a dramatic increase in guest satisfaction — as a result of adopting HappyCo's mobile inspection platform for property management and workforce operations. In addition, implementing mobile inspections has reduced the time it takes to inspect each unit by 50%, improving operating efficiency and reducing costs.
"The HappyCo platform transformed the inspection process and improved our cleaning and upkeep standards," said Corey Carlstead, Senior Operations Manager at InvitedHome. "We wanted to collect more consistent, detailed data for each property so we could improve our overall operations, and we have seen real benefits from day one. We now have access to real-time information to make inspections faster, consistent and comprehensive which drives up guest satisfaction."
After using a paper-and-spreadsheet approach to managing inspections for several years, the company implemented the HappyCo platform to conduct inspections via mobile phones and tablets. The house cleaning and engineering teams now easily record everything from property cleanliness, to functionality of appliances, fixtures and systems, to the condition of rugs and furnishings. The HappyCo platform has enabled InvitedHome to upgrade its inspection process, improving regular cleaning and upkeep, and provide more specific information on larger maintenance concerns to homeowners via detailed, professional reports.
HappyCo greatly simplifies identification of property-related issues, and as a result the homeowners utilizing InvitedHome property management services have increased their investments in both ongoing maintenance and more substantial home improvements. By keeping its properties in consistently top shape, InvitedHome builds on its image as a premier luxury travel brand. "In the world of property management, real-time access to property conditions is key," says HappyCo CEO Jindou Lee. "Our technology is ideal for the vacation rental industry, and we're happy to see a major company like InvitedHome reaping significant benefits from our platform."
ABOUT INVITEDHOME
Founded in 2013, InvitedHome (invitedhome.com) is a hospitality company that combines the service and consistency of fine hotels with over 200 private homes in amazing destinations and with a total portfolio value of $500 million. The company provides property management services to drive revenue, increase guest loyalty and improve services for homeowners.
ABOUT HAPPYCO
HappyCo (www.happyco.com) is a San Francisco-based software company that builds mobile applications enabling real estate and hospitality management workforces to run their operations more efficiently. Its Happy Inspector product is used by thousands of companies and has facilitated more than one million inspections. The company was founded in 2011 and is privately held.
PRESS CONTACT
Richard Berman
VerbFactory for HappyCo
[email protected]
415-359-4906
SOURCE HappyCo
Share this article