Lyric Health Introduces Grace, a Multimodal AI Intelligence Layer Across its Virtual Care Operating System

Integrated into Lyric's Virtual Care Operating System, Grace combines intelligent member engagement, proactive health monitoring, clinical assistance, and automated care coordination to turn healthcare intelligence into actionable outcomes.

MCKINNEY, Texas, Oct. 22, 2026 /PRNewswire/ -- Lyric Health, a leading provider of virtual-first healthcare technology and services, today announced the launch of Grace, its AI-powered healthcare companion and intelligence layer designed to transform how healthcare organizations engage members, support providers, and coordinate care.

Built directly into Lyric Health's proprietary Virtual Care Operating System, Grace goes beyond traditional conversational AI. It combines real-time healthcare intelligence, personalized member engagement, clinical workflow assistance, and automated outreach to help identify healthcare needs and initiate meaningful action.

Available through phone and digital chat, Grace connects members to their benefits, helps coordinate care, and supports healthcare organizations in delivering a more proactive, connected experience.

The launch comes as employers and health plans face mounting pressure to improve healthcare accessibility, increase engagement, and control rising medical costs.

Beyond Traditional Healthcare Chatbots: Intelligence That Drives Action

Unlike traditional chatbots that primarily answer questions or direct users to resources, Grace is designed to identify needs, initiate workflows, and coordinate actions across Lyric's integrated healthcare infrastructure.

Grace's capabilities include:

• 24/7 Voice and Chat Engagement: Natural, conversational interactions through phone and digital chat, with support for more than 50 languages.
• Personalized Benefits and Member Management: Secure authentication, plan-specific benefits guidance, medical record updates, and dependent management.
• Intelligent Triage, Intake, and Scheduling: Grace gathers relevant health information, helps identify appropriate care options, and enables members to schedule consultations directly through phone or chat.
• Proactive Health Intelligence: An intelligence layer capable of monitoring individual and population health signals, supporting both reactive responses and proactive engagement when intervention opportunities are identified.
• Automated Outbound Engagement: AI-driven outreach supporting post-consultation surveys and member engagement, with expanded workflows for referrals, imaging, laboratory appointments, and care coordination.
• AI-Powered Clinical Assistance: Provider-facing capabilities supporting consultation preparation, real-time transcription, clinical documentation, hundreds of charting functions, and additional patient safety checks.
• 24/7 Knowledge and Support: An intelligent knowledgebase designed to assist members and administrators with benefits, platform functionality, and operational support.

These capabilities establish Grace as more than a member-facing assistant. Grace is designed to serve as an intelligent operational layer connecting members, providers, administrators, and healthcare data.

Turning Healthcare Signals into Actionable Outcomes

Grace represents an important advancement in Lyric Health's broader strategy to transform healthcare from a reactive model into one that is more proactive, connected, and personalized.

"For years, healthcare technology has focused on giving members access to more information. But information alone doesn't improve outcomes. What matters is what happens next," said Rey Colón, Founder and CEO of Lyric Health.

Lyric's Virtual Care Operating System is designed to aggregate healthcare information, identify meaningful signals, and orchestrate appropriate next steps across the care continuum.

Grace brings that intelligence into action by supporting personalized engagement, automating administrative and clinical workflows, and connecting individuals to the resources and care destinations available through their health benefits.

"We built Grace to go beyond answering questions. Grace can understand a member's benefits, recognize healthcare needs, assist providers, and initiate the next step in the care journey. Our vision is to identify signals earlier, turn those signals into actionable outcomes, and guide members to the most appropriate care destination—whether that's virtual-first care or a brick-and-mortar provider," said Alexandru Trican, Head of AI at Lyric Health.

A More Intelligent Healthcare Experience for Employers and Health Plans

For self-funded employers, third-party administrators, health plans, and healthcare organizations, Grace creates opportunities to improve member engagement, streamline operations, and reduce friction throughout the healthcare experience.

By embedding AI directly into Lyric's healthcare infrastructure, Grace is designed to help organizations:

• Improve awareness and utilization of healthcare benefits.
• Simplify member onboarding, navigation, and appointment scheduling.
• Reduce administrative workloads through intelligent automation.
• Support providers with clinical documentation and workflow assistance.
• Identify population health signals and opportunities for earlier intervention.
• Strengthen member engagement, satisfaction, and care coordination.
• Guide members toward appropriate, cost-effective care destinations.

Unlike standalone AI solutions that require disconnected integrations and workflows, Grace operates within Lyric's proprietary healthcare platform, connecting intelligence, engagement, and care delivery.

Building Toward Proactive, Continuous Care

Grace's launch establishes the foundation for a broader AI-driven healthcare strategy at Lyric Health.

Beyond its current capabilities, Lyric plans to expand Grace's intelligence layer to monitor business intelligence across clients and their brands, helping organizations identify operational trends, engagement opportunities, and performance insights.

Additional enhancements will extend proactive outreach, preventive care engagement, clinical workflow automation, and coordination across the healthcare ecosystem.

"We believe the future of healthcare isn't simply virtual care or artificial intelligence. It's the ability to connect data, intelligence, and care delivery into one coordinated experience," added Colón. "Grace represents a major step toward making that vision a reality."

About Lyric Health

Lyric Health is a healthcare technology company delivering a Virtual Care Operating System for employers, third-party administrators, and healthcare organizations. Through its proprietary technology, national provider network, integrated clinical services, and AI-powered engagement capabilities, Lyric Health helps organizations identify healthcare needs, connect members to appropriate care, and improve the overall healthcare experience.

Lyric Health provides access to healthcare services for more than 10 million members through its partner ecosystem.

Learn more: www.getlyric.com

Media Contact
Lyric Health
Isaiah Matthew
469.647.9314
[email protected]

SOURCE Lyric Health