M. Holland Debuts MHX For Enhanced Digital Customer Experience

MHX is innovating the way M. Holland interacts with customers, creating a more connected, meaningful experience

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Jun 15, 2017, 09:00 ET

NORTHBROOK, Ill., June 15, 2017 /PRNewswire/ -- M. Holland Company, a leading distributor of thermoplastic resin, today introduced its MHX digital platform, a unique digital toolbox designed to help M. Holland customers manage their business.

MHX (acronym for "M. Holland Experience") is an online platform that gives customers unprecedented access to business and ordering information, including order history, price approximation, weight data, Certificates of Analysis, and more.

"As our customers' personal lives are continuously made more convenient by digital experiences, M. Holland is bringing similar levels of connectedness to the professional setting," said Edward Holland, president and CEO of M. Holland. "We take plastics personally, and have designed MHX to be just that—a personal experience between our customers and our company."

"What makes MHX unique is how it was designed," said Marc Fern, commercial vice president at M. Holland. "We employed User Centered Design (UCD) techniques, with customers directly involved in its design and testing. We're automating the high-frequency tasks involved in managing transactions, literally putting our customers' business at their fingertips."

The initial launch of MHX will deliver:

Anytime access to order history
Consolidated pricing approximation and weight data
Purchase order and sales order information
Order tracking, including order status, facility destination, and confirmed delivery dates
Order information, such as product details, price, and weight
Invoice information
Certificates of Analysis
Shared visibility with customer service representatives, enhancing communications.

"This is just the beginning of an exciting digital journey," added Fern. "We have a large catalog of additional tools and capabilities we'll be adding to the initial MHX platform in the months and years ahead. Our ultimate vision is for MHX to become a seamless connection between M. Holland and our customers and suppliers."

MHX is immediately available to M. Holland customers. Email [email protected] or call 800.229.6333 for details.

ABOUT M. HOLLAND
M. Holland is the largest privately held international distributor of plastic resin. We help suppliers find the most strategic channels for their material, help customers improve their sourcing and supply chains, and help our people lead rewarding careers. Since 1950, a deep commitment to personal relationships has formed the core of our heritage, our culture, and our vision. Headquartered in Northbrook, Illinois, M. Holland sells in excess of 1.4 billion pounds of resin to more than 4,000 customers annually. To learn more, visit www.mholland.com. Follow M. Holland on Twitter, LinkedIn, and Facebook.

CONTACT
Caitlin New
INK (for M. Holland)
[email protected]
512.382.8990

SOURCE M. Holland Company