M5 Networks Partners with SWK Technologies to Integrate M5Connect™ with SageCRM

NEW YORK, July 7, 2011 /PRNewswire/ -- M5 Networks, the market leader in managed, hosted business Voice-over-IP (VoIP) and SWK Technologies, Inc., a Sage Gold Certified Master Developer, today jointly announced the integration of M5's award-winning M5Connect CTI (Computer Telephony API) with SageCRM Solutions.  M5Connect for SageCRM seamlessly joins SageCRM and the business phone for the best possible information management and efficiency.  Integrated telephony features, once only available in the call center, are now accessible to all SageCRM users.  The combined solution gives management a never before available view of critical business metrics.

More than 63,500 businesses and 3.1 million users worldwide rely on SageCRM Solutions to develop profitable, long-term business relationships.  SWK Technologies is exhibiting at Sage Summit, Sage's annual conference designed for Sage partners and customers.  Representatives from SWK and M5 Networks will be available at booth #723.

With M5Connect for SageCRM, users can click-to-dial to start a call from within SageCRM anytime a phone number is available.  Inbound screen pops are displayed to provide lead or contact information before the call is answered.  Note taking is automated and real-time analytics are available to help measure sales, support and operational success.

"SageCRM is a full-featured, web-based CRM software solution that is easy to use and quick to deploy.  With M5Connect, SageCRM can become the repository for all customer activities, phone calls included, without the cumbersome manual chore of entering each phone call," said Brent Barbara, Vice President of Client Solutions and Alliances for M5 Networks.

"Adoption of a business system like SageCRM, depends on providing tools of value to the users," says Jeffery Roth, CEO of SWK Technologies, Inc. "By automating call record entry and making notation an intuitive part of placing a phone call, we've simplified the job of the sales agent, while at the same time, greatly improved the system's ability to provide manage a window into the activities that drive the business."

"M5 is committed to helping companies bridge the gap between the telephone and critical business applications like SageCRM," said Brent Barbara.  "M5Connect for SageCRM is the latest example of how it is possible to improve a system's data and analytics, while at the same time satisfying the users' need for speed and ease of use.  Harmonious integration of the telephone and CRM system isn't just a 'nice-to-have' for companies that want to improve sales and support performance, it's a non-negotiable requirement."

Find out more on the integrated solution here.

About Sage Summit

Sage Summit is the conference for Sage customers and partners. It's the single best event of the year for connecting with and learning from a diverse community of peers, product experts, and industry thought leaders.  With more substantive learning, more meaningful networking, and more concrete takeaways for your business, this year's conference provides greater value than ever before. There's no better place to learn tips, techniques, and proven tactics that can be implemented right away.

Learn more at: http://www.SageSummit.com

Visit SWK Technologies in Booth #723

About M5 Networks

M5 Networks, the market leader in business phone systems, is redefining what a business phone system can do by offering a wide range of solutions for all types of businesses and needs.  From managing a sales force to a call center, M5 Networks' client-focused, cloud-based solutions allow businesses to work the way they want to, while connecting them to their customers and integrating their business-critical applications.  Headquartered in New York City, industry-award winning M5 Networks pioneered hosted VoIP in 2000 and today provides more than 1,800 companies with enterprise-class phone systems.  For more information, please visit www.m5.net.  

Contact:

Matthew Caldecutt / Courtney Greenberg
DKC Public Relations, Marketing & Government Affairs
212/685-4300
[email protected] / [email protected]

About SWK Technologies, Inc.

SWK Technologies, Inc. is an IT consulting company providing strategies and solutions to meet its clients' information and business management needs. As a Sage Software Authorized Partner, Sage Gold Development Partner and Authorized Training Center, SWK offers best-of-breed solutions for accounting and business management, human resources and payroll, CRM, job management and warehouse management. Specializing in collaborative commerce – the communication and cooperation between suppliers and customers – SWK developed MAPADOC EDI, a robust EDI solution that integrates seamlessly with the business management solutions it sells and supports. SWK has offices in Livingston, NJ; and in New York in Manhattan, Long Island, Syracuse and Buffalo.

For more information, visit www.swktech.com, call (877) 979-5462 or contact SWK via email at [email protected].

SOURCE M5 Networks