Mapbox and Kraken Modernize Utility Operations with AI-Powered Logistics

Smarter routing helps Kraken Field customers reduce costs, improve efficiency, and enhance customer experience

SAN FRANCISCO, April 8, 2025 /PRNewswire/ -- Mapbox, the leading platform for location intelligence, is partnering with Kraken, the world's only proven, end-to-end operating system for utilities' digitalization and transformation, to modernize field service operations. Kraken's Field platform uses Mapbox APIs and live traffic data to optimize scheduling, boost efficiency, and enhance service delivery. With Mapbox-powered routing on Kraken, Octopus Energy has reduced driving time by 300 hours per day, allowing field engineers to cut 4 million miles and complete an additional 150,000 service appointments annually, achieving an 88% increase in urban job efficiency.

The utilities sector is undergoing rapid digital transformation, with real-time location intelligence at its core. Kraken is a complete energy operating platform that powers Octopus Energy, one of the world's fastest-growing energy providers, and other leading global utilities. It manages everything from field operations to workforce scheduling to customer billing. For Octopus Energy, Kraken supports more than 3,500 field service engineers who perform tens of thousands of smart meter reader installations, EV charge point installations, and general maintenance a day throughout the UK. Kraken needed ways to reduce operational costs and improve engineer utilization. The Kraken Field platform integrated with Mapbox to optimize multi-day, multi-person job scheduling so that utilities can deploy field teams more effectively, complete more jobs, and reduce travel time and emissions.

Kraken has embedded Mapbox across its entire field operations workflow — from daily route planning to real-time technician reallocation and on-site navigation. The process begins with the Mapbox Matrix API, which calculates travel times and distances based on live road conditions. Kraken's AI-powered optimization engine uses Mapbox Matrix calculations to intelligently assign jobs based on proximity, availability, and skillset. Once jobs are scheduled, the Mapbox Directions API generates the fastest routes between locations and continuously updates them in response to traffic and job changes. Dynamic routing ensures field engineers stay on time and spend more hours with customers, not on the road.

The tangible benefits of AI-powered optimization and real-time location intelligence are already evident. In one case study in Scotland, engineers using Kraken increased their utilization from 69% to 78%. By switching from a manual schedule to an automated one using real-time routing, engineers spent more time on jobs and less time in transit. For end customers, Kraken's integration with Mapbox means faster scheduling, fewer delays, and more reliable service windows. These advancements position Kraken's platform to deliver similar efficiencies for utilities worldwide.

"At Kraken, we're focused on building the most advanced energy technology platform, and location intelligence is at the heart of our field operations," said Guy Walker, VP of Product at Kraken. "With Mapbox, we can enable faster, more efficient services while reducing emissions and operational costs—a win-win for both our business and our customers."

"As utilities shift to digital-first operations, real-time location intelligence is no longer optional—it's a necessity," said Garrett Miller, Global Vice President of Customer Engagement at Mapbox. "The work we're doing with Kraken highlights the power of the Mapbox platform by bringing proven technology from the on-demand logistics sector to utilities. This isn't just about efficiency and improved business outcomes; it's about improved customer experience, sustainability, and fundamentally transforming how field services operate at scale."

About Mapbox
Mapbox is the technology underpinning location-aware businesses and applications. Mapbox equips organizations with AI-enhanced tools and data to power navigation for people, packages, and vehicles everywhere. More than 4 million registered developers and nearly 40 percent of Fortune 500 companies have chosen Mapbox because of the platform's flexibility, security, and privacy compliance. Organizations use Mapbox applications, data, SDKs, and APIs to create customized and immersive experiences that delight their Customers. For more information, visit www.mapbox.com.

About Kraken
Kraken is the world's only proven, end-to-end operating system for utilities' digitalization and transformation, trusted by global energy giants like EDF Energy, E.ON Next, Octopus Energy, Origin and Tokyo Gas.

Headquartered in London and New York, Kraken manages over 60 million accounts, over 40 GW of power – from offshore wind to grid-scale batteries – and over 250,000 consumer devices such as electric cars and charging stations.

The platform's advanced data, AI and machine learning capabilities automate much of the energy supply chain to allow outstanding service and efficiency. These advances have redefined the utilities sector, driving a 30-fold increase in new product innovations for partners, top consumer rankings and hundreds of millions of dollars in operational savings.

Kraken's cloud-based architecture is uniquely adaptable and scalable, proven by an unparalleled track record in seamless, extremely fast on-time migrations and enabling its successful expansion into water and other verticals.

For more information, visit www.kraken.tech.

SOURCE Mapbox