Free mobile app helps integrators work more efficiently and reduce service costs
OTTAWA, July 23, 2015 /PRNewswire/ - March Networks®, a global provider of intelligent IP video solutions, is pleased to announce a new version of its industry-first GURU Smartphone Application. GURU 2.0 features a completely redesigned, workflow-based interface to help systems integrators and technicians find the information they need faster than ever. The app also includes new support capabilities, including new software video tutorials and a smart symptom filtering feature that speeds recorder troubleshooting.
March Networks created GURU to help technicians save time and money in the field. The app, which is available as a free download from the App Store and Google Play, automates typically time-consuming tasks such as checking product warranty status and completing online return forms. It also provides innovative utilities to help system integrators work more efficiently and resolve system issues onsite.
"Our service teams love using GURU. It simplifies troubleshooting and puts product information at our fingertips. Plus it's free and works on the phones we already have," said Edward Ferranti, Service Manager at Portland Safe Inc., a March Networks certified provider. "GURU is a great example of how March Networks listens to its integrators and is committed to helping us grow our business."
Technicians can use GURU to wirelessly connect to any 8000 Series or RideSafe GT Series hybrid NVR to adjust IP addresses, Domain Name System (DNS) and other system settings. They can also use the app to scan the unique QR code on any current generation March Networks recorder to instantly pull up serial numbers and other product information.
Additional features now available with GURU 2.0 include:
- March Networks Command™ video management software troubleshooting;
- March Networks RideSafe™ GT Series Hybrid Transit NVR troubleshooting;
- 8000 Series Hybrid NVR smart symptom filtering;
- RideSafe GT Series wireless provisioning; and
- New training tutorials for March Networks Searchlight™ software, IP cameras, Command software and RideSafe GT Series recorders.
"With GURU, technicians no longer have to spend time booting up their laptop or calling for technical support," said Ru Wadasinghe, Vice President of Professional Services, March Networks. "The app is a great way for our certified solution providers to access the technical tools and information they need on the go, and we're constantly working to add new capabilities that make it even more useful and convenient."
To learn more about the GURU Smartphone Application, please visit www.marchnetworks.com/guru.
About March Networks
March Networks®, an independent subsidiary of Infinova®, is a leading provider of intelligent IP video solutions. For more than a decade, the company has helped some of the world's largest commercial and government organizations transition from traditional CCTV to advanced surveillance technologies used for security, loss prevention, risk mitigation and operational efficiency. Its highly scalable and easy to use Command video management platform incorporates a web-based client interface to enable rapid system deployment and complete system control. It is complemented by the company's portfolio of high-definition IP cameras, encoders, video analytics and hybrid recorders, as well as outstanding professional and managed services. March Networks systems are delivered through an extensive distribution and partner network in more than 50 countries. For more information, please visit www.marchnetworks.com.
March Networks, March Networks Command, March Networks RideSafe, March Networks Searchlight and the March Networks logo are trademarks of March Networks Corporation. Infinova is a trademark of Infinova Corporation. All other trademarks are the property of their respective owners.
SOURCE MARCH NETWORKS CORPORATION