McKinsey Experts Join Medallia Webinar to Share Strategies for Managing the Entire Customer Experience

Free December 16 webinar shows how to embed entire customer journeys into your business' operating model

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Dec 12, 2014, 12:30 ET

PALO ALTO, Calif., Dec. 12, 2014 /PRNewswire/ --

What:	Medallia® (www.medallia.com), the global Customer Experience Management leader, is hosting a webinar discussion with experts from McKinsey & Company, a trusted global management consulting firm.

When:	Tuesday, December 16, 2014; 10:00 AM PT / 1:00 PM ET

Who:	Ewan Duncan and Kevin Neher, customer experience leads at McKinsey

Why:	An opportunity for an interactive conversation with customer experience thought leaders Ewan Duncan and Kevin Neher on the research behind their Harvard Business Review article The Truth About Customer Experience (https://hbr.org/2013/09/the-truth-about-customer-experience).
	Discussion topics will include: • The impact of focusing on cumulative experiences across multiple touchpoints, in multiple channels over time, rather than singular touchpoints • How to identify and analyze the customer journeys that matter • How to embed customer journeys into a business's operating model • How to rewire a company around customers

Register for this free event: http://ow.ly/FHgyv

About Medallia
Medallia® is the Customer Experience Management company that is trusted by hundreds of the world's leading brands, including Airbnb, CA Technologies, Four Seasons, GE, Macy's, Marriott International, Nordstrom, Sephora, Shell, The LEGO Group, and Zurich Insurance. Medallia's Software-as-a-Service (SaaS) application enables companies to capture customer feedback at every touchpoint (web, social, mobile, and contact center channels), analyze it in real time, and deliver insights and action everywhere – from the C-suite to the frontline – to improve the customer experience and create experiences customers love. Founded in 2001, Medallia is based in Silicon Valley, with regional offices in New York, London, Australia and Argentina. Learn more at www.Medallia.com and follow us at blog.medallia.com, Twitter.com/Medallia, and Facebook.com/MedalliaInc.

Contact:
James Allworth, Medallia, [email protected]
Lisa Hawes, Sterling Communications, (408) 884-5155, [email protected]

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SOURCE Medallia