PALO ALTO, Calif., Dec. 9, 2015 /PRNewswire/ -- Medallia, the global Customer Experience Management (CEM) leader, today announced that kate spade new york has implemented Medallia to enhance the customer experience both in-store and online. With the Medallia Software-as-a-Service (SaaS) platform, kate spade new york sales associates now have the ability to listen and respond to customer feedback in real time, providing a systematic approach to meeting and exceeding customer expectations.
The Medallia platform is hardwired throughout kate spade new york's operations, providing the company with an accurate and real-time view into customer experiences across more than 300 global retail stores and katespade.com.
"Customer experience is a key differentiator in the retail industry, and customers' expectations are continuously evolving. We're delighted that kate spade new york, an iconic lifestyle brand, has chosen Medallia," said Ken Fine, chief customer officer at Medallia. "We're eager to help the kate spade new york team identify and roll out new ways to delight their customers."
Medallia empowers over 500 brands to operationalize customer feedback and help companies build customer-centric cultures. In fact, 40 of the most recognized retail brands, three of largest banks in the world and eight of the 10 largest global hotel chains all rely on the Medallia platform to engage customers at scale, drive innovation and motivate change across the entire organization.
Medallia® is the Customer Experience Management company that is trusted by hundreds of the world's leading brands. Medallia's Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia has offices in Silicon Valley, New York, London, Paris, Hong Kong, Sydney and Buenos Aires. Learn more at www.medallia.com.
©2015 Medallia, Inc. Medallia is a registered trademark of Medallia, Inc.
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