PALO ALTO, Calif., Dec. 10, 2013 /PRNewswire/ -- Medallia® (www.medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, congratulates its customer, Intuit's ProTax Group (PTG), for winning a 2013 Customer Experience Excellence Award from the Temkin Group. PTG is the B2B division of Intuit, a leading provider of business and financial management solutions for small to mid-sized businesses. PTG was selected as a winner in the CXPA awards program, which recognizes organizations that improve customer experience in a sustainable manner.
"We're excited that our customer, Intuit, has been recognized for its efforts to continually improve its customers' experiences with the company," said Borge Hald, CEO of Medallia. "Intuit has a sophisticated and robust customer feedback program, and we're thrilled to be a part of it."
PTG uses Medallia to gather and act on customer feedback from multiple touchpoints across its business in order to improve the customer experience. "Intuit's ProTax Group customer experience team uses customer feedback data to proactively assess our customers' experiences with Intuit, identify areas of opportunity, and design our products and services for customer delight," said Tim Rollins, PTG Customer Experience Leader at Intuit. "Medallia's reporting system has enabled PTG's management to gain needed information, from individual scores for agents to high-level trends and reports for executives."
The winners of the award, which is open to customer-centric organizations across all industries and sectors, is determined by a panel of five judges based on three criteria: a program's ability to transform, its results and its sustainability. Other 2013 Customer Experience Excellence Award honorees that use the Medallia solution include Cox Communications.
Temkin Group is widely recognized as a leading customer experience research and consulting firm. Many of the world's largest brands rely on its insights and advice to steer their transformational journeys. For details on the Temkin Group Customer Experience Excellence Awards, visit http://experiencematters.wordpress.com.
Medallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Gold's Gym, Marriott International, Nordstrom, Sephora, and Zurich Insurance. We enable companies to survey and capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action to improve the customer experience (CX). We offer world-class engineering, technology innovation, a customer-centric services organization, and a Software-as-a-Service (SaaS) application that is accessed by all your employees, from the C-suite through to the frontline. Medallia helps companies create customers who love your business. Founded in 2001, Medallia has regional headquarters in Silicon Valley, London, and Buenos Aires. Learn more at www.Medallia.com and follow us at blog.medallia.com, on Twitter @Medallia, and on Facebook.com/MedalliaInc.
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