FORT LAUDERDALE, Fla., April 28, 2014 /PRNewswire/ -- Intraway Corporation, the leading provider of advanced Network Control and OSS / BSS solutions, announced today that Mediacom Communications Corporation, a cable operator with one million broadband subscribers, has chosen Intraway's solution to automate the update process of its cable modem network in a combined effort to ensure optimal efficiency and productivity.
Focused on providing the best possible customer experience, it is essential that every cable modem is deployed with specific capabilities that suit the precise needs of each MSO. This has proven to be especially important when offering a higher level of advanced services such as cable telephony and subscriber hosted Wi-Fi hotspots.
"The relationship between Mediacom and Intraway will greatly improve time to market as well as customer satisfaction, while reducing service issues and staff turnover," said J.R. Walden, SVP of Technology at Mediacom Communications Corporation. "We are continuously working on the optimization and enhancement of our network to offer the best possible customer experience in the market."
"Intraway's cable modem firmware update solution is now a natural component of Mediacom's internal service delivery process," said Ricardo Simpson, Intraway's Chief Operating Officer.
The Intraway solution will improve business logic, maintain networks updated with minimal human intervention, reduce service calls and on-site visits, while increasing customer satisfaction and preventing uncapping fraud.
Intraway convergent OSS / BSS and Network Control solutions improve Communications Service Providers' Customer Experience and help achieve Operational Excellence, resulting in greater profitability, revenue growth, enhanced customer loyalty and acquisition.
We deliver innovative, flexible software products that unleash the full potential and exploit the otherwise underutilized amazing capabilities of Wireless and Fixed networks while reducing costs and maximizing revenue integrity, time to market, quality and efficiency.
For more information, please visit www.intraway.com
Mediacom Communications is the nation's eighth largest cable television company and one of the leading cable operators focused on serving the smaller cities in the United States, with a significant concentration in the Midwestern and Southeastern regions. Mediacom Communications offers a wide array of broadband products and services, including traditional and advanced video services such as digital television, video-on-demand, digital video recorders, high-definition television, as well as high-speed Internet access and phone service. Through Mediacom Business, the Company offers affordable broadband communications solutions that can be tailored to any size business.
For more information, please visit us at www.mediacomcable.com