Meet Sue, the AI Agent for Customer Trust Overhauling Security Review Workflows for Fortune 1000 Companies

Conveyor introduces AI Agent with 95%+ accuracy rates to handle sharing security documentation, questionnaires, and team collaboration from end-to-end.

SAN FRANCISCO, April 22, 2025 /PRNewswire/ -- Conveyor, the market leader in AI accuracy, today announced the general availability of a new AI Agent to optimize the entire security review workflow: from sharing security documents and answering questionnaires, to updating systems and collaborating with teams autonomously.

The 2025 tech landscape is awash with AI Agents touting flashy promises, but many are just glorified co-pilots; others are LLMs masquerading as Agents. Conveyor has taken a different approach by focusing on AI accuracy, precision, and real-world testing of each nuanced security review process. The result is a real, in-production AI Agent that can independently deliver outcomes, with humans firmly in control for auditing, escalation, and performance monitoring.

"AI accuracy is the foundation of true automation—without it, you're just creating more work for humans," noted Chas Ballew, Conveyor CEO. "While others are still struggling to get basic AI responses right, we spent two years perfecting accuracy, achieving 95%+ accurate answers on the first pass and enabling us to be the first to fully automate security reviews with an AI Agent."

Meet Sue: the world's first AI Agent built for customer trust. Sue not only has unparalleled accuracy rates, she cites her work – enabling trust and rapid adoption among security teams within Fortune 1000 companies. In adopting Sue, companies have been able to transform a business-critical task that previously took 2-4 weeks and multiple employees' time into a near-instant turnaround.

Sue's unique attributes include:

• Accuracy: In a world of general-purpose AI Agents, Sue offers seasoned expertise – with receipts. Boasting market-leading 95%+ accuracy, Sue optimizes the entire security review workflow while self-maintaining knowledge (across past answers, documents, external sites, internal wikis, a Q&A database, and integrations like Google Drive, Confluence, or Notion).
• Autonomy: Sue autonomously notifies, follows up with other team members, and logs changes (in CRM, Ticketing), setting her apart as a true AI Agent… not just more AI-powered features. Her unique ability to plan, research, act, and critique work drastically optimizes complex processes, continually improving as she goes.
• Efficiency: While managing one-click NDA-gated access to key security documents and sensitive information, Sue boasts an 80% reduction in questionnaires and 75% faster overall turnaround time, freeing up teams to drive business impact. With Sue's support, security teams can focus on face-to-face meetings and regulatory and/or compliance programs and certifications, opening new market segments and driving strategic initiatives.

Security reviews, present in nearly every B2B transaction, are full of edge cases and complex workflows, and represent an opportunity for emerging technology to drastically improve processes. Yet without precision, AI becomes another tool that creates more work, demanding human intervention. With best-in-class accuracy and authority, Sue is a teammate with skills to deliver full outcomes. To learn more about the future of security review automation, visit www.conveyor.com/landing-page/ai-agent.

About Conveyor:
Conveyor is the creator of Sue, the first AI Agent for Customer Trust built to automate the entire customer security review process. Sue handles everything from securely sharing security documents in a Trust Center to generating 95%+ accurate answers for security questionnaires, helping companies cut time spent on tedious tasks by 90%. Unlike other AI software, Sue doesn't just answer questions—she manages the full workflow, collaborates with teams, and keeps systems updated, allowing teams to focus on strategic work that drives revenue.

Designed for complex organizations and trusted by the world's leading B2B companies, Conveyor helps teams scale security reviews effortlessly, even with lean resources, ensuring they can meet growing customer demands without slowing down sales. Learn more at www.conveyor.com.

SOURCE CONVEYOR