Mercedes-Benz Recognized as a J.D. Power 2011 Customer Service Champion

Mercedes-Benz is one of only 40 companies to receive this distinction in the U.S.

Mar 02, 2011, 09:00 ET from Mercedes-Benz USA

MONTVALE, N.J., March 2, 2011 /PRNewswire/ -- Mercedes-Benz USA (MBUSA) was recognized at the J.D. Power and Associates Customer Service Roundtable in Las Vegas as a J.D. Power 2011 Customer Service Champion—one of only 40 companies to have earned this distinction this year.

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To qualify for inclusion on this elite list, companies must not only excel within their own industries, but also must stand out among leading brands in 20 major industries evaluated by J.D. Power.   Five key customer "touch points" are measured:  people, presentation, process, product, and price.  

To identify the J.D. Power 2011 Customer Service Champions, J.D. Power evaluated more than 800 brands. Companies were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power's syndicated research as well as additional, supplemental research. From these brands, 40 were chosen as the highest-performing companies that deliver service excellence to U.S. customers—both within their respective industries and across all industries measured.

According to Ernst Lieb, president and CEO of Mercedes-Benz USA, "This is an important confirmation of the extraordinary effort we have undertaken with our dealer partners over the past few years to ensure that we are delivering the very best experience to our customers."

About Mercedes-Benz USA

Mercedes-Benz USA (MBUSA), headquartered in Montvale, New Jersey, is responsible for the distribution, marketing and customer service for all Mercedes-Benz and Maybach products in the United States.  MBUSA offers drivers the most diverse line-up in the luxury segment with 12 model lines ranging from the sporty C-Class to the flagship S-Class sedans and the SLS AMG supercar.  

MBUSA is also responsible for the distribution, marketing and customer service of Mercedes-Benz Sprinter Vans in the US.  More information on MBUSA and its products can be found at and

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SOURCE Mercedes-Benz USA