Aug 28, 2017, 15:00 ET
LOS ANGELES, Aug. 28, 2017 /PRNewswire/ -- Mercury Insurance representatives are ready to assist victims of Hurricane Harvey with home and vehicle claims. Mercury customers can report losses and damages through the claims hotline at (800) 503-3724.
"Hurricane Harvey continues to wreak havoc on Texas, and Mercury's claims team is here to help customers recover from this storm's devastating impact," says Mercury Insurance Chief Claims Officer Randy Petro. "We urge residents to take the necessary precautions for their family and pets when returning home. Water surges and strong winds can take down power lines and also bring wildlife into your home.
"The Mercury Insurance claims team is ready to respond quickly to our customers' requests for help. Whether it's providing living expenses while they're out of their homes due to a covered loss or facilitating claims, we're committed to providing Mercury policyholders with the assistance they need."
Mercury, specializing in personal auto and homeowners insurance, encourages customers to review insurance policies each year with their local agents. Mercury customers in Texas can protect vehicles from hurricane damage by purchasing comprehensive coverage, in addition to liability coverage, as liability covers only accidents and individuals.
Mercury claims adjusters will assess damage to policyholders' property due to rain and wind. Homeowners seeking coverage from flood and debris flows should review the National Flood Insurance Program at www.floodsmart.gov/floodsmart/pages/about/nfip_overview.jsp.
Texans can help spread this message by following @MercuryIns on Twitter and ReTweeting: "Mercury policyholders impacted by the #HurricaneHarvey call (800) 503-3724 to file a claim ASAP."
Petro advises policyholders to follow a few simple procedures to help the claims process run smoothly.
When filing a claim
- Contact Mercury immediately to report your loss.
- Be prepared to provide your policy number.
- Do not remove debris or damaged property that may be related to your claim.
Steps after filing a claim
- Prepare a detailed inventory of destroyed or damaged property.
- Offer photos or videos of your home and possessions to your adjuster, if these are available.
- Keep copies of communications between you and your adjuster.
- Keep records and receipts for additional living expenses that were incurred if you were forced to leave your home, and provide copies to your adjuster.
Additional hurricane preparedness resources:
NOAA National Weather Service: www.weather.gov/safety.php
American Red Cross: www.redcross.org/getprepared
Federal Emergency Management Agency: www.ready.gov
ABOUT MERCURY INSURANCE
Mercury Insurance (MCY) is a multiple-line insurance organization predominantly offering personal automobile, homeowners and commercial insurance through a network of independent agents in Arizona, California, Florida, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia. Since 1962, Mercury has specialized in offering quality insurance at affordable prices. For more information visit www.mercuryinsurance.com or Facebook and follow the company on Twitter.
SOURCE Mercury Insurance
Share this article