NEW YORK, May 20, 2013 /PRNewswire/ -- Messagemind, the enterprise social network intelligence firm, today announced the successful implementation of its RelationshipMind software at international consulting firm Alvarez & Marsal (A&M). RelationshipMind discovers contacts and maps relationships contained in structured and unstructured data such as corporate email, meeting invitations, address books, and other IT systems.
"We recently implemented a new relationship and contact management tool powered by Messagemind across our entire firm. This tool has significantly improved our marketing efforts, as well as improved client service without compromising our clients' privacy and confidentiality," said Tony Alvarez II, Co-CEO at Alvarez & Marsal.
Communications with customers, prospects and partners increasingly occurs across multiple channels. Valuable information about contacts and business relationships can get lost in a sea of corporate email, instant messaging, transactional systems and social media chatter. While traditional CRM tools aim to bring social network analysis into the customer engagement mix, they are unable to analyze the sheer volume and variety of data sources.
"The Messagemind technology has been invaluable in helping us identify and access relationships around the world, and our employees have been extremely impressed with the advantage that this state-of-the-art technology provides them. In addition, Messagemind has improved the effectiveness of our use of Salesforce.com," said Susan Tobin, Chief Administrative Officer at A&M.
Messagemind closes the gap, allowing organizations to map their collective relationship intelligence. It finds vital information that is buried in mailboxes and social media systems, adds data from third party sources such as Dun & Bradstreet and Hoovers, and integrates with leading systems such as Salesforce.com and SharePoint. This delivers a holistic view, and in turn maximizes individual and organizational effectiveness. Messagemind's social intelligence technology ranks relationships in terms of quality of connections, enabling businesses to leverage the most useful connections and complete CRM data.
Messagemind was recently mentioned in a Gartner Report "Predicts 2013: CRM Sales" highlighting that the next 15 months will prove to be defining moments for social media, specifically social CRM and how it relates to salespeople and selling.
Manish Sood, CEO and Founder of Messagemind, explained: "Large companies in all fields face challenges converting relationships from across the organization into connections that can help their business grow. Our platform uniquely captures and combines an organization's collective relationships and expertise, while meeting privacy and data confidentiality requirements of global enterprises. We are very pleased that our technologies have been adopted by A&M - a global professional services firm that provides hands-on consulting and industry expertise to the Global 1000."
Serving a growing list of large to mid-market companies, Messagemind is an enterprise social network intelligence software company that enables firms to monetize their collective contacts, relationships and expertise. Messagemind's patented technology uniquely captures and combines an organization's social networks from the real-time activity within its existing IT systems and combines it with external social networks, public Internet content and business directories while complying with global privacy, business and legal policies. The software is available on-premise and via secure private cloud. For more information, please visit www.messagemind.com.
Alain Oberrotman, Co-Founder, Messagemind LLC
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