BURLINGTON, Massachusetts, March 14, 2012 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions for the service industry, announced today that Metadigm Services, a leading utility services company specializing in Advanced Metering Infrastructure (AMI) services to utilities, is to facilitate and control planned corporate and geographical expansion with ClickSoftware's cloud-based workforce management and enterprise mobility solutions.
Metadigm Services provides advanced meter reading technology and AMI/AMR technical field services to North American utilities. Key to its aggressive expansion strategy is the ability to create advantage in three crucial areas over its competitors - differentiated services, the provision of nationwide coverage and operating at a lower cost so that the savings can be passed on to its utility customers. ClickSoftware's solutions will help Metadigm deliver on all these strategic fronts.
"We need to grow the workforce in the field tenfold over the next three years, from 300 to 3000, to meet demand for projects like the smart meter rollout" said Ed Ringer, Chief Information Officer at Metadigm. "ClickSoftware will enable us to quickly align the growing workforce and optimally organize the schedule so that we can provide better service levels at a lower cost. Additionally because the solution is cloud-based, we rapidly implemented the solution in just two months to meet a critical project deadline in January 2012."
ClickSoftware will optimally schedule the activities of Metadigm's field employees, enterprise mobility will enable engineers to receive and update customer and asset information remotely, and business intelligence tools will allow executives at Metadigm to track performance against Key Performance Indicators (KPIs), and accurately record the cost of field operations. The solution will deliver efficiency and visibility that will enable Metadigm to promote growth by providing better, more attractive Service Levels Agreements (SLAs) than its competitors. It will also allow Metadigm to precisely manage the workforce to deliver routinely high levels of service in spite of rapid growth.
"As utility companies and their partners strive to meet tighter deadlines and provide high levels of customer service, the industry is turning to cloud-based solutions for scalable and cost-efficient solutions," said Dr. Moshe BenBassat, Chairman and CEO of ClickSoftware. "This implementation, the latest in a long list of ClickSoftware customers who turned to the cloud, will help Metadigm improve services to their utility clients, and play a crucial role in the smooth rollout of critical projects such as the national rollout of smart meters by efficiently managing and communicating complex customer data."
"Metadigm works at the cutting edge," added Udi Keidar, VP of Cloud Services at ClickSoftware. "Their team is always looking for ways to differentiate in order to make the company's services more attractive to its utility clients, and ClickSoftware is an important component of this strategy."
To learn more about why Metadigm chose a cloud-based mobile workforce management solution, and the benefits they have already experienced, please join our webinar: Another Route to Service Excellence, On Premise or in the Cloud. The webinar will be held March 14, 2012 at 11:00am EST. For those who cannot attend the live session, a recording will be available at http://www.clicksoftware.com.
ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available via the cloud or on premises, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.
As the pioneers of the 'W6' concept more than 30 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage hundreds of thousands of resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.
Safe Harbor Statement
This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to Metadigm and its customers from using the ClickSoftware cloud-based Enterprise Mobility Platform. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2010 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.
About Metadigm Services
Metadigm Services has been an innovator in metering, SCADA and communications services and products for the electric utility industry since 1990. Metadigm is the combination of former companies Specialized Technical Services, LepService, and Power Engineering Associates. The company is a market leader offering AMI/AMR technical field services, in house testing/lab services, IT development, GIS/GPS data gathering and analysis, warehousing and distribution services, and rapid prototype with product development to meet any utility challenge. Metadigm is headquartered in Atlanta with offices in Dallas, Tx, Covington, Ga, Lexington, Ky, and Cleveland, Tn. For more information, visit http://www.MetadigmServices.com
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SOURCE ClickSoftware Technologies Ltd