MCLEAN, Va., Jan. 27, 2016 /PRNewswire/ -- MetricNet, LLC, the leading provider of benchmarks for IT service and support, has just announced its webcast schedule for 2016. The topics they have chosen to present this year cover a broad range of best practices, and represent MetricNet's latest research and insights into the industry's key success factors.
"MetricNet's webcasts are always presented at no charge and continue to be very heavy on content and learning." said Jeff Rumburg, Managing Partner of MetricNet. "We enhanced the schedule this year by including a mix of content that would appeal to a larger audience of IT service, support, and call center professionals."
MetricNet's 2016 webcast lineup includes popular topics such as: Service and Support as a Business, The Role of IT Leadership in Service and Support, Unleashing the Enormous Power of Call Center KPIs, Optimizing the Tradeoff: Cost vs. Quality in IT Service and Support, and more.
"Over 10,000 industry professionals registered for our webcasts in 2015 and they are ranked among the best in the industry," said Rumburg. "We expect that number to increase dramatically in 2016 due to the enhanced topic selection as well as our continued partnership with BrightTALK. Additionally, an increasing number of companies are using MetricNet's webcasts as supplemental training for their IT service and support, or call center personnel."
Mr. Rumburg is the winner of the 2014 Ron Muns Lifetime Achievement Award, and has served on HDI's Strategic Advisory Board. He is co-founder and Managing Partner of MetricNet, LLC, where he is responsible for global strategy, product development, and client engagement delivery. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such well-known companies as American Express, Hewlett-Packard, General Motors, and IBM.
If you would like more information about benchmarking your service and support functions, please visit http://www.metricnet.com or e-mail MetricNet at info(at)metricnet(dot)com.
MetricNet is the global leader in IT service and support benchmarking. More than half of the FORTUNE 500 rely on MetricNet benchmarks to improve and optimize their performance. MetricNet is the first, and still the only company to offer downloadable service desk and desktop support benchmarks from its website. With a global benchmarking database of more than 3,700 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.
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