MGTS Improves Performance with ClickSoftware

BURLINGTON, Massachusetts, December 9, 2014 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions for the service industry, today announced the implementation of the SAP Workforce Scheduling & Optimization (WSO) platform for Moscow City Telephony Network (MGTS), a major telecommunications operator in Russia. The implementation, which is the first of its kind in the Russian telecoms industry, has enabled MGTS to significantly speed up installation times and increase efficiencies for subscribers of its GPON network in Moscow.

As part of the implementation process, the solution has provided MGTS with a rich and user-friendly suite of reporting tools to simplify administration for all internal and external staff and their tasks, and connect new broadband subscribers all over Moscow. Today optical network GPON covers about 80% of the territory of Moscow. Installations have increased to about 3 million households, which is almost twice as many as in the same period last year.

MGTS' move to offering its customers this new network service is a highly ambitious project that has required recruiting 1,500 assemblers to its workforce. In order to manage staff effectively, MGTS required a new automated system to track the activities of remote personnel.

With the SAP WSO by ClickSoftware in place, MGTS is able to efficiently process tasks for GPON deployment. MGTS can now confirm times for installations, allocate resources according to location and availability, ensuring tasks are completed within set timeframes and providing reports once the task is complete.

Due to the success of the project, MGTS is looking to integrate the solution into its mobile devices, and to expand the system beyond the GPON project into the maintenance of traditional telephony.

The Project Manager at MGTS, Andrey Berkela, said: "The solution has allowed us to significantly reduce the time taken to assign and complete installation and maintenance tasks, enabled superior long-term planning and operational management."

"Our system helps solve one of the most critical problems seen in dynamic projects for the telecom industry: predicting where resources will be needed, allocating field staff accordingly, and managing their schedules automatically," said Mark Belenky, Development Director at ClickSoftware in Russia and CIS. "We are delighted that MGTS chose to work with ClickSoftware. With our deep knowledge of the telecom industry we are confident that ClickSoftware will continue to enable greater growth and customer satisfaction."

About MGTS 

"Moscow City Telephony Network" (MGTS) is a part of MTS Group and represents the leading provider of telecommunication services in Moscow and one of the largest providers of local wired communications in Europe. The company offers modern telecom services, Internet access, digital telephony, digital interactive TV. Currently more than 50% of GPON subscribers chose the Double/Triple Play, connecting with broadband Internet access, interactive digital TV and fixed telephony. The main driver of growth are high-speed Internet-rates MGTS. The company provides telecommunication services to about 4.5 millions of subscribers, both individuals and companies. MGTS' permanent and prioritised goal is the supplying of qualitative and affordable services for Moscow's residents.

About ClickSoftware 

ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimisation solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service Chain Optimisation" concept, our solutions provide organisations with end-to-end visibility and control of the entire service management chain by optimising forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfilment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organisations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.

Safe Harbor Statement
This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to Moscow City Telephony Network (MGTS) its customers from using ClickSoftware's solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2013 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

Media Contact:
Kristin Amico
ClickSoftware
[email protected]
+1-781-272-5903

SOURCE ClickSoftware Technologies Ltd