MHC NorthStar Posts 50% SaaS Document Volume Growth, 25% SaaS Customer Growth, and More Than Double Payments Volume

Fully agentic engineering delivers features 16x faster, with over hundreds of new capabilities in 12 months, driving new growth and innovation recognition from leading analyst firms

MINNEAPOLIS, Oct. 20, 2026 /PRNewswire/ -- MHC, the AI-powered SaaS platform for document, customer communications, and payment automation, today announced that MHC NorthStar SaaS volume grew more than 50% year over year and the number of customers running on MHC NorthStar SaaS increased 25%. Organizations managing business-critical communications are increasingly choosing MHC NorthStar for its ability to combine modern cloud agility with the governance, compliance, and reliability required in complex operating environments.

What's New in MHC NorthStar

Over the past 12 months, MHC has accelerated innovation across its platform, delivering hundreds of enhancements across its product portfolio. Recent releases focus on three areas: improving user productivity, expanding platform capabilities, and strengthening performance and governance. All innovations are available across cloud, on-premises, and hybrid deployments, allowing organizations to modernize at their own pace without sacrificing control.

Making Work Easier

• Redesigned MHC NorthStar Designer delivers a more intuitive, document-centric experience for business users.
• Enhanced Forms Builder capabilities simplify form creation through low-code, drag-and-drop design.
• New intelligent authoring capabilities, including expression editing and sample data generation, help teams design, test, and deploy communications faster.

Solving More Business Problems

• New editable Microsoft PowerPoint output expands the range of business-critical documents organizations can create and manage through MHC NorthStar.
• Continued platform enhancements enable customers to extend intelligent document automation and customer communications management across more use cases, departments, and customer journeys.
• MHC NorthStar Payments Plus (with Paymode® embedded) transforms accounts payable department from a cost center to a profit center by giving customers expanded payment modality on top of their current capabilities.

Advancing Performance, Governance, and Compliance

• Faster document posting at a greater scale. Large payroll and tax batches now post 2x faster, and the platform handles bigger batch sizes with ease, so organizations can process peak-season volumes with confidence.
• A responsive platform that scales with demand. Accessing employee documents stays fast and reliable as more users are active at once. Admin reporting is also noticeably faster, with filtering and search that stay responsive as document volumes grow.
• Accessibility-by-design capabilities embed accessibility requirements directly into templates before content is generated.
• MHC is advancing a fully containerized architecture and governed data layer to strengthen scalability, security, and readiness for future analytics and AI capabilities.

Built Faster. Managed Responsibly.

As part of accelerating innovation, MHC has completed its transformation into an AI-first product development organization, embedding intelligent automation throughout the software development lifecycle to accelerate innovation, improve quality, and increase productivity. While these technologies now perform nearly all the development work, every release remains governed by established engineering, architecture, security, and compliance processes, with experienced teams overseeing design, testing, validation, and production deployment. This combination of automation and disciplined execution enables teams to deliver key capabilities up to 16x faster than historical benchmarks.

Customer satisfaction has long been a hallmark of MHC, with CSAT consistently exceeding 90%. Building on that foundation, MHC is applying these same capabilities within its support organization to help customers receive answers and resolutions faster when they need them most. Combined with closer collaboration between Engineering and Customer Success, these efforts have reduced average support resolution times by more than 90%.

"Regulated industries have been told for years that innovation, speed, and control are trade-offs. We're proving they don't have to be," said Prasun Baidya, Head of Technology at MHC. "Our AI-first approach enables us to deliver innovation dramatically faster while maintaining human oversight, testing, security, and compliance controls our customers expect. Work that once took months can now be delivered in weeks, and the pace of cloud adoption we're seeing tells us customers are ready to move forward."

Adoption by the Numbers

• Over 50% year-over-year growth in MHC NorthStar SaaS volume.
• 25% year-over-year growth in customers running on MHC NorthStar SaaS.
• Double-digit growth in new customer acquisition in 2026 compared with the same period in 2025.
• 120%+ year-over-year increase in payment volume in Q3 2026.

"This is about giving organizations a platform that doesn't force them to choose between moving faster, improving customer experience, and staying in control," said Emily Washington, Head of Product at MHC. "MHC NorthStar helps customers modernize today while positioning them for a future where intelligent document automation is the default operating model."

Independent Analyst and Customer Recognition

MHC's product momentum is reflected in independent evaluations. MHC was named a Major Player in the IDC MarketScape: Worldwide Intelligent Customer Communication Management (CCM) 2026 Vendor Assessment (Doc #US54131626, September 2026). MHC also strengthened its Leaders-quadrant position in the 2026 QKS Group SPARK Matrix™ for Customer Communications Management and advanced to Leader status in the 2026 Aragon Research Globe™ for Workflow and Content Automation — up from Contender the prior year.

Based on customer reviews, MHC earned 18 G2 badges across 80 Summer 2026 reports, more than doubling its Winter 2026 total, and maintained a Leader position in the Aspire CCM-CXM Leaderboard for the fourth consecutive year.

"None of this happens by accident," said Chris Hartigan, Chief Executive Officer of MHC. "The momentum we're seeing across transaction volume, cloud adoption, customer growth, and product innovation is the direct result of sustained investment, disciplined execution, and a clear vision for where this market is headed. The results speak for themselves. Customers are choosing MHC NorthStar because it combines innovation with the governance, compliance, and reliability they demand. We're not iterating at the edges of this market. We're helping shape its future."

About MHC

MHC simplifies complexity and unlocks intelligence for organizations in highly regulated industries — enabling them to deliver exceptional experiences with confidence. Our AI-powered SaaS platform automates mission-critical document, customer communications, and payment processes at scale, helping organizations eliminate manual work, ensure compliance, and drive better business outcomes. MHC customers generate over 10 billion documents and communications and process billions in AP payments annually using our solutions. Learn more at mhcautomation.com.

SOURCE MHC Software