BETHESDA, Md., Oct. 11, 2016 /PRNewswire/ -- Today, Microsoft is unveiling Dynamics 365 to the world through its "first look" online event. According to 15-year Microsoft partner BroadPoint, a participant in Microsoft's highly selective Early Adopter Partner Program (EAPP), this is a game-changing platform that will deliver the right data to the right people at the right time, through proven, familiar applications like Microsoft Office.
"We have completed hundreds of ERP and CRM implementations and been involved in numerous Microsoft early adopter programs, but we've never seen anything like Dynamics 365," said Tom Condon, BroadPoint Vice President of Enterprise Solutions. "Organizations of all sizes want to know more about their customers or members, make swifter, smarter business decisions and do more with less. If these are your objectives, Dynamics 365 needs to be on your strategic planning radar."
A silo-busting power tool
Customers are asking: What is Dynamics 365? "We tell them that it combines ERP and CRM in one intuitive platform and works seamlessly with office productivity tools like Outlook and Office. It gives them the power to redefine 'business as usual,'" said Chris Zegal, BroadPoint VP of Marketing.
Many organizations today lack a unified view of their business, with departments, systems and people working in silos. If an employee needs to compile information for an important customer meeting or develop a new report, that often means multiple log-ins, emails and phone calls—which translates to wasted time and incomplete answers.
Dynamics 365, by contrast, consolidates all of this data into one unified solution in the cloud, accessible via desktop, browser, tablet or mobile device. That puts all the data employees need to do their jobs right at their fingertips. It also means that people are communicating and collaborating across an organization's departments—marketing, sales, service, operations, finance, accounting and more—and generating results.
What's more, Zegal said, Dynamics 365 is set up to allow more employees access to the platform. A team-member licensing option offers organizations a highly economical alternative to traditional "power user" seats, especially for employees with specific functions who don't need to be in the system all day.
"As the marketplace shifts from a siloed, systems approach to a unified, role-based approach, Dynamics 365 is ideally positioned to move organizations into the future—making them more efficient, agile and productive."
Major advances for productivity and insight
Dynamics 365 empowers individual users to do more. Envision an association's event manager quickly understanding the payback on a conference—without querying the AMS system, then calling up the finance department to get accurate figures for expenditures against the budget.
Or picture a field tech for a service company convincing a customer to buy more offerings right from the client site—with estimates, comparisons and a contract delivered via a mobile app. "Such is the power of Dynamics 365," said Condon.
He referenced the platform's Flow feature, which gives non-technical staff the ability to create automated workflows for getting tasks done with greater ease and efficiency—like being able to deliver the most satisfying onboarding experience possible, with no customer or member slipping through the cracks. Flow makes it possible, ensuring that key interactions happen consistently for the first 30, 60 and 90 days of engagement—whatever makes sense for your business. No call to IT required.
How Dynamics 365 differs from other solutions
The biggest Dynamics 365 differentiator, according to BroadPoint, is that this single-platform ERP/CRM works in concert with Microsoft's universally familiar productivity tools and extensive resources.
"Applications like Outlook and Office are the tools employees worldwide use daily on their desktops and mobile devices," said Scott Stevenson, BroadPoint VP of ERP Solutions. "End-users will be working comfortably and productively sooner than ever on the new system."
For IT staff and executives, he added, Dynamics 365 will deliver the convenience and peace of mind that comes with having the infrastructure, upgrades and security provided by the Microsoft Azure cloud computing platform and services.
A move to Dynamics 365 will provide additional benefits from "power tools" such as app builders that allow everyday users to build mobile applications. Dynamics 365 also offers machine learning/artificial intelligence via Microsoft's Cortana technology, enabling predictive analytics and more proactive decision-making. "Microsoft has invested billions of dollars into Dynamics 365," said Stevenson. "This is its next big play in cloud business solutions."
Stay tuned for more details
"Through the early adopter program, we get to see first-hand how Dynamics 365 works. And we relate these observations to the business knowledge we've gained through previous CRM, ERP and Office365 implementations," said Andy Gordon, BroadPoint VP of Sales, "Our early and active exposure will strengthen our ability to guide clients to Dynamics 365 success."
As this exclusive, invitation-only partner program progresses, BroadPoint plans to keep the market informed about hot topics, such as details on Dynamics 365's business and enterprise versions and what it all means for the market and our customers. "Our team is very excited to share information and insights as we learn more, and we're committed to helping organizations understand the right solution for them," he said.
Get a first look at Microsoft Dynamics 365 online.
Since 2001, BroadPoint has helped hundreds of associations, not-for-profit organizations, government agencies and commercial businesses increase member and customer engagement, elevate sales and financial performance, enhance staff productivity and gain mission-critical intelligence.
By taking a true One Microsoft approach with integrated CRM, ERP, Office 365 and Business Intelligence solutions, BroadPoint provides the strategic guidance, services and technology solutions necessary to drive your mission, program, and service performance today and in the future.
Headquartered just outside Washington, DC, BroadPoint is a Microsoft Gold Certified Partner for ERP and CRM, a President's Club Award winner, a certified Cloud Solution Provider (CSP) and a member of Microsoft's Partner Advisory Council (PAC). BroadPoint serves over 300 clients across the United States. www.broadpoint.net
Contact: Steven LaGow, Email, 301-634-2478
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