Millennia Appoints Missy Lane to Lead Client Experience, Renewing Focus on Client Partnerships

CARY, N.C., June 26, 2025 /PRNewswire/ -- Millennia, a leader in patient revenue cycle and experience solutions for healthcare providers and hospitals alike, today announced the appointment of Missy Lane as Chief Experience Officer, effective immediately.

Lane brings nearly 20 years of experience in revenue cycle management and client success to the role, including over 15 years at Millennia, where she was instrumental in helping shape the company into the trusted partner our clients recognize and rely on. She built strong client partnerships and developed a deep understanding of their unique needs. Lane is deeply committed to restoring and strengthening the personal connection between Millennia and its clients, ensuring healthcare providers feel heard and supported.

Millennia's recent leadership changes, including the appointment of a new CEO in May, a new VP of Service Operations, and now the addition of Lane, reflect a thoughtful evolution that places both the client and patient experience at the center of the company.

"I'm committed to making sure our clients are treated with the same care and connection they show their own patients," said Lane. "Anyone who has worked with me knows that building strong, lasting relationships is my top priority. That personal connection is something we know our clients value, and I'm committed to making sure it continues to grow stronger."

Lane is already working with new VP of Service Operations Natalie Barber to address client feedback, improving key service areas like call wait times and analytics, with measurable increases in patient satisfaction scores. Lane is also focused on strengthening client relationships through direct engagement, one-on-one meetings, and tailored strategies.

"Missy is a true champion for our client relationships and is helping us continue to build on what has always made Millennia great—personal connection and trusted partnership," said Scott Pattillo, CEO of Millennia. "While clients and patients have distinct needs, their experiences are deeply interconnected. When we get the experience right, financial success naturally follows. Missy is here to help us do that."

With new leadership and a fresh perspective, Millennia is focused on what's next. Lane is ready to help drive the company forward. As she put it, "Let's build something great together."

This leadership transition is backed by Pamlico Capital, a growth-oriented private equity firm and Millennia's investment partner, and reflects a shared commitment to advancing Millennia's mission.

About Millennia

Founded in 2012 and headquartered in Cary, NC, Millennia provides technology-driven patient pay solutions, serving over 1,800 facilities in 43 states. Millennia's mission is to simplify and streamline the patient financial experience by communicating with patients early, informatively, and often through their proven patient engagement platform and team of highly-trained support specialists. To learn more, visit www.millenniapay.com.

About Pamlico Capital

Pamlico Capital is a private equity firm founded in 1988 that invests in growing middle-market companies in North America. Pamlico Capital seeks control-oriented growth equity and buyout investments of up to $200 million alongside founders and proven leaders in its target sectors: communications, healthcare IT, information services, software, and tech-enabled services. The firm, based in Charlotte, NC, has assets under management of approximately $4.5 billion. For additional information, please visit www.pamlicocapital.com.

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SOURCE Millennia