MILWAUKEE, June 29 /PRNewswire/ -- After hundreds of compliments from guests, immeasurable praise and adoration from fellow employees and dozens of TripAdvisor.com reviews calling the two out by name, standout Iron Horse Hotel employees James Valona and Graham Adams were awarded Outstanding Manager of The Year and Outstanding Lodging Employee of The Year by the American Hotel & Lodging Association, respectively. The two were recognized at the Stars of the Industry Awards held at the Arizona Biltmore earlier this week. Only ten others in the nation were recognized for these employee awards.
"We're honored that not one, but two Iron Horse employees were recognized this year," said owner Tim Dixon. "With only twelve awards given out, that's pretty impressive. We couldn't be prouder of them."
Since the Milwaukee hotel's opening in the fall of 2008, both employees have become standouts amongst their peers, with Graham named Associate and James named Manager of the Year for 2009. Graham took the monthly title during the year and James took the quarterly honor. He was also named Milwaukee's Best Concierge by Milwaukeesbest.com
Graham and James continuously wow guests with their fun, enthusiastic attitudes and exceptional, down-to-earth personalities. Both display excellent leadership skills and set the customer service bar high for the other 100+ staff members that The Iron Horse Hotel employs.
"Our 100-room Milwaukee boutique hotel delivers an experience similar in style to New York or LA, but our Midwestern hospitality is what tells our story," says Dixon. "We have an excellent staff that keeps guests and locals coming back."
An award-winning staff at an award-winning property
The Iron Horse Hotel in Milwaukee has been named to Conde Nast Traveler's 2009 Hot List, National Geographic Traveler's 2009 Stay List, and Tablet10, the top ten new hotels in the Americas.
'The Iron Horse Hotel™ transforms an Industrial era 100-year old warehouse into a modern luxury boutique hotel. Located in downtown Milwaukee, just blocks from the Midwest Airlines Convention Center and steps from the new Harley-Davidson Museum, The Iron Horse Hotel is the first in the industry to appeal to both sophisticated business travelers and the growing segment of motorcycle enthusiasts. The 102-room hotel offers complimentary wireless Internet, complete connectivity panels with iPod docking stations, 42" LG LCD flat-screen televisions, luxury linens, a fitness center and spa treatment rooms. Dining options include 24-hour room service, a full-service restaurant offering indoor and outdoor terrace dining and lobby lounge service. For the business traveler, The Iron Horse Hotel boasts on-demand business services as well as a 24-hour walk-up business kiosk; meeting, banquet and catering facilities; and valet parking. For the motorcycle enthusiast, The Iron Horse Hotel offers secured covered motorcycle parking, rag bins, an on-site bike wash, packed saddle bag lunches, road trip maps and in-room storage areas for boots, helmets and heavy riding leathers.
SOURCE Iron Horse Hotel