Mission Expands Capabilities to Deliver AI-Powered Contact Center Solutions with Amazon Connect

Premier AWS Partner empowers businesses to deliver exceptional omnichannel experiences with pay-as-you-go flexibility

LOS ANGELES, April 8, 2025 /PRNewswire/ -- Mission, a CDW company and US-based Amazon Web Services (AWS) Premier Tier Services and ISV Accelerate Partner, today announced the expansion of its service offerings to include Amazon Connect, AWS's cloud-native contact center solution. This strategic addition strengthens Mission's comprehensive suite of cloud services and enables clients to transform their customer experience operations with a flexible, AI-powered platform.

Amazon Connect handles over 10 million daily interactions for thousands of customers worldwide and provides organizations with a scalable omnichannel contact center solution featuring pay-as-you-go pricing and advanced AI capabilities. Mission's expertise in both AWS technologies and AI positions the company as an ideal implementation partner for businesses looking to modernize their customer service operations.

"Today's businesses need contact center solutions that can adapt quickly to changing customer expectations while maintaining operational efficiency," said Ted Stuart, President and COO at Mission. "By incorporating Amazon Connect into our service portfolio, we're helping businesses deliver exceptional customer experiences across voice, chat, email, and text channels—all while benefiting from the security, reliability, and innovation of the AWS cloud."

The addition of Amazon Connect further enhances Mission's position as a comprehensive AWS solutions provider. As businesses increasingly prioritize customer experience as a competitive differentiator, Mission's expertise in cloud technologies, combined with Amazon Connect's capabilities, offers a powerful solution for organizations of all sizes.

With Amazon Connect, customers like Netfor, a people-first Business Process Outsourcing (BPO) company, are positioned at the forefront of customer service innovation. Connect ensures scalability during peak periods for Netfor, allowing its contact center to handle unlimited concurrent calls. "Using Amazon Connect, we can handle as many phone calls at once as required," said David Cady, Director of Data Operations at Netfor. "When we suddenly get a thousand calls in an hour, we'll have zero problems handling those."

"Companies that prioritize their customer experience see a return on investment that's 3.4x greater than those that don't," added Stuart. "Our Amazon Connect capabilities help businesses achieve meaningful outcomes—from reduced call volumes and shorter handle times to improved first-contact resolution rates and higher customer satisfaction scores."

For more information about Mission's Amazon Connect services, visit https://www.missioncloud.com/aws/amazon-connect

About Mission
Mission, a CDW company, is a leading born-in-the-cloud managed services and consulting provider, offering end-to-end cloud services, innovative AI solutions, and software for AWS customers. As an AWS Premier Tier Partner, we help manage technology investments, improve performance and governance, scale to meet demand, safeguard data, and innovate fearlessly. Our team of AWS experts empowers businesses to accelerate the adoption of new technology like generative AI and migrate, manage, and modernize their cloud environments -- ensuring a successful future in the cloud. Mission consistently earns Best Places to Work awards and is recognized across the technology industry for its commitment to closing the cloud skills gap. For more information, visit: www.missioncloud.com.

Media Contact:
Kelsey O'Shaughnessy
PANBlast for Mission
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SOURCE Mission