Mitsubishi Digital Electronics America Consistently Wins Gold in Pacific Media Associates' Dealer Surveys

Mitsubishi Ranked Highest in Five Out of Seven Years

Jun 09, 2010, 13:00 ET from Mitsubishi Digital Electronics America

IRVINE, Calif., June 9 /PRNewswire/ -- Mitsubishi Digital Electronics America's Presentation Products Division, known for award-winning, high-quality high-definition presentation and display products, announced winning the highest-level Gold Award five times out of the last seven years in Pacific Media Associates (PMA) 13th Annual Dealer Survey.  PMA's analysts are global market information experts on large-screen displays and its survey is the authoritative source of independent, unbiased ratings of large-screen displays manufacturers by dealers throughout North America.

"We are dedicated to our channel partners and consistently bring them excellent products, marketing and sales support," said James Chan, director of product marketing, Mitsubishi Digital Electronics America.  "We'd like to thank our loyal customers and dealers for voting for us and giving us the highest honors in serving them during these trying times."

Mitsubishi garnered a first-place ranking in the "Products" category, with a second place finish in "Marketing Support" and "After-Sale Support," and winning first place in more than half of each sub-category.  

The survey ranks 25 aspects of marketing support, products and after-sale support according to their importance to dealers, many of whom are among the largest dealers in North America.  Dealers then rated their key suppliers on each of these aspects. Ratings were based on a scale of 1 (very poor) to 5 (very good).  Manufacturers with high scores on the more important weighted aspects posted higher overall composite scores than those who scored well on less-important aspects.

Within the "Products" category Mitsubishi won in almost all of the sub-categories, including "Availability", "On-Time Delivery"," "Ease of Use," "Quality/Reliability," "Good Price/Performance," "Total Profit Contribution to Dealer," and "Demo Equipment Program," with a second place finish in "Leading-edge Features/Functions."  Within the "Marketing Support" category Mitsubishi took first place in "Quality of Lead Generation," and "Co-op Ad Programs, Spiffs and Rebates," and second place in "Ease of Doing Business," "Quantity of Lead Generation," and "Bid Assistance."  In the "After-Sale Support" category, Mitsubishi received top honors in "Knowledgeable Support Persons," "Responsive Support Persons," "Return/Repair Programs," and "End-User Support," achieving a second place finish for "Warranty Program(s)."

"Each year, Pacific Media Associates conducts the most extensive survey of North American projector dealers in the industry," added William L. Coggshall, PMA president.  "For many years, Mitsubishi frequently has ranked at or near the top for key elements including sales, marketing and support programs."

About Pacific Media Associates

Pacific Media specializes in global display market information, particularly New Era (sub-500 lumens), Mainstream (500-4999 lumens), and High-End (5000+ lumens) front projectors. Their Industry Service family of publications provides detailed worldwide quarterly updates (sell-in data and forecasts) on front projector markets, newsletters on new products and other key industry developments, and annual Web surveys of North American dealers and biennial Web surveys of end users (including organizations and individual consumers). Their Tracking Service family of monthly reports offers timely sell-through data and analysis on unit sales, true volume-weighted street prices, and inventories of front projectors sold by leading North American retailers, resellers, and distributors. Pacific Media Associates was established by Dr. William Coggshall, who was a co-founder of Dataquest and helped start the syndicated high-tech market information business. The company headquarters is at 1060 Siskiyou Drive, Menlo Park, CA 94025. Telephone +1 650-561-9020

About Mitsubishi Digital Electronics America's Presentation Products Division

Mitsubishi Digital Electronics America's Presentation Products Division markets an extensive line of professional presentation, front-projection home entertainment, and rear-projection video wall cube display systems and digital signage monitors designed with DLP® or LCD technology.  The company is known for its award-winning, high-quality, accurate color reproduction technology.  Products are sold through authorized distributors, resellers, retailers and system integrators throughout the United States and Mexico.  Mitsubishi Digital Electronics America is located at 9351 Jeronimo Road, Irvine, Calif., 92618.  For more information, please call 888-307-0312 or visit

DLP® is a registered trademark of Texas Instruments.

SOURCE Mitsubishi Digital Electronics America