Mobile Messenger Sets Customer Service Standards for Mobile Industry

LOS ANGELES, March 3 /PRNewswire/ -- Mobile Messenger, the leading mobile solutions provider, today reinforced its ongoing commitment to customer care by offering a new 30-day money back guarantee for all consumers using one of their client's mobile campaigns.  Premium cell phone services are highly regulated in the U.S., and Mobile Messenger enforces all rules and regulations set by U.S. carriers and the Mobile Marketing Association (MMA), exceeding current industry standards.  The company's A- Better Business Bureau (BBB) rating is an important validation for customers and businesses in the rapidly growing mobile transaction space.  

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"As a leading billing transaction provider, it's important that we build a deep level of trust with everyone from partners, content providers and carriers to the individuals who ultimately consume mobile content through our clients. This policy highlights our level of commitment to offer value added solutions and services to our clients while also protecting consumers," said Michael Iaccarino, president and CEO of Mobile Messenger.  "Our focus on customer care -- and our 30-day refund policy in particular -- instill consumer confidence and place us among the most trusted brands in mobile."

Mobile Messenger operates 24/7 live in-house customer support call centers dedicated to providing quick, efficient and high-quality service to resolve consumer inquiries. The company also offers clear instructions for unsubscribing from client campaigns on all advertising materials, in the original welcome message a consumer receives and on all subsequent billing reminders.

The high Better Business Bureau grade of A- (A+ is the highest possible grade; F is the lowest) is a testament to the reputation Mobile Messenger has built among consumers, mobile carriers and partners.  According to the BBB, "the grade represents BBB's degree of confidence that the business is operating in a trustworthy manner and will make a good faith effort to resolve any customer concerns filed with BBB."  

"Mobile is becoming an increasingly popular platform for a variety of initiatives, from traditional B2C marketing to emergency notifications to donation and fundraising campaigns," said Michael Pajaczkowski, vice president, compliance and customer care at Mobile Messenger. "As more companies enter into this space, they'll be searching for a reliable and trusted aggregator and billing provider to successfully manage this aspect of their campaigns. Our commitment to exceptional customer service and longevity in the mobile industry make us the logical choice. We believe our 30-day charge reversal policy will be met with enthusiasm from our clients, our wireless partners and consumers alike."

About Mobile Messenger

Mobile Messenger is the leading Mobile Solutions Provider, supplying its partners with cutting edge technology and services that facilitate the marketing, distribution, and monetization of digital content to mobile devices. By providing strong, secure, and trusted connections to consumers, Mobile Messenger helps businesses around the globe build long-lasting, successful brands and mobile campaigns. Established in 1999, Mobile Messenger has unrivaled experience as an aggregator, mobile enabler, and content messaging supplier. The company holds a Better Business Bureau rating of A-.

Headquartered in Los Angeles, with a technology hub in Boston, Mobile Messenger runs successful operations in North America, The United Kingdom, South Africa and the Asia Pacific Region with aggressive plans for new market expansion.  In November 2009 acquired the m-Qube mobile delivery gateway from VeriSign.  Silver Lake Sumeru (http://www.silverlake.com/sumeru), a leading private equity company in California, owns a majority of the company.  For more information, visit: www.mobilemessenger.com.  

    
    
    Gretchen Bender
    Greenough Communications
    617.275.6526 
    [email protected]

SOURCE Mobile Messenger