More than 30 HDI Exhibitors Make Announcements for 2016 Conference & Expo Next Week

SAN FRANCISCO, April 4, 2016 /PRNewswire/ -- Today HDI previews a list of announcements from companies exhibiting at its 2016 Conference & Expo next week. As more than 30 companies will launch new products and services, the event's Expo Hall will serve as a marketplace for comparing new technology from today's leading technical service and support industry vendors.

HDI's 2016 Conference & Expo will take place April 12-15 in Orlando, FL. For more information and to register, please visit: www.hdiconference.com/default 

"We look forward to our attendees having the opportunity to get a firsthand look at innovations from some of the top support industry vendors," said Michelle Frilow-Steenhoek, HDI's Conference Director. "Based on the impressive number of first time announcements from exhibitors, our attendees will have plenty to explore -- from new products to our range of additional expo hall activities."

Below is a preview of announcements exhibitors will showcase at HDI's 2016 Conference & Expo:

Advanced Software Products Group, Inc. (booth 427) will showcase ReACT, a web-based password reset and synchronization tool designed to support your entire network all-in-one product. Everything about ReACT is customizable, configurable, and cost justified.

Alemba (booth 710) will be showcasing the latest vFire Core 9.3.0 release. vFire 9.3.0 introduces a range of powerful functionality to the vFire Core application. vFire Core 9.3.0 is now 64-bit and includes enhanced searching and new functionality for close call reasons and Service Orders.

Avatier (booth 304) announces Single Sign-On (SSO). Avatier SSO is built on directory driven authentication which eliminates identity duplication and dual administration, as well as prevents redundant processes and safe-guards against additional costs.

Axios Systems (booth 604) will showcase new features that have been introduced in the latest version of their IT Service Management solution, assyst. This leading-edge release focuses on three main themes — user experience, ease of administration and integration flexibility.

Bomgar (booth 402) introduces its latest Secure Access solution, Bomgar Vault, which helps you to secure, manage, and administer shared credentials for administrators. Bomgar will be demonstrating how its Remote Support and Privileged Access Management solutions help security and support professionals securely manage systems, support customers and improve business performance.

CA Technologies (booth 610) will demonstrate the latest in self-service – a single place to ask questions, resolve issues, request services and assets, search internal and external knowledge sources, and collaborate with peers and experts. Demonstrations will highlight new software license optimization & simulation capabilities to drive down IT assets costs and risks.

Cherwell Software (booth 502) will showcase a better, faster, innovative and more affordable ITSM solution.

Citrix (booth 204) will be showcasing the latest version of GoToAssist Remote Support, which offers customers a new quick-launch desktop app to simplify the process of joining support sessions.

ComAround (booth 624) proudly presents the latest KCS related features in our solution, ComAround Knowledge™, and we demonstrate how support organizations will benefit from working with the KCS methodology.

DriveSavers (booth 221) announces new advancements in data recovery from Bitlocker encrypted drives, even in cases of corrupted or damaged encrypted volumes. With new proprietary tools and techniques, DriveSavers helps security conscious companies using Bitlocker encryption to regain their data and get back to business quickly.

EasyVista (booth 310) announces its mobile-first approach to service management. Recent innovations include enhancements to its Service Apps for smartphones and tablets, to its codeless Apps Builder for IT and line of business leaders, and to Service Manager for IT to manage entire service management lifecycle.

Everbridge (booth 222) announced the general availability of its closed-loop connector with BMC Remedy 8.1 and with BMC RemedyForce.The Everbridge IT Incident Communications and Collaboration solution helps reduce the time it takes to restore failed services by automatically connecting the appropriate on-call IT personnel with the right information and ensure cross-functional communications with IT teams, business stakeholders and impacted users.

Freshservice (booth 315) extends its multi-channel touch points with a live-chat solution and Slack integration that lets users engage in real-time conversation with IT teams. Visit our booth to see how agent-to-agent chat, and built-in ticket creation, notification in Slack work to improve customer satisfaction while using the service desk across businesses.

IBM (booth 210) will showcase solutions and strategies that help mitigate technical support complexities as we enter the era of cognitive computing - including the power of IBM Watson.

ISL Online (booth 622) will showcase their newest remote desktop technologies and explain the best ways to customise and integrate it into third-party IT systems to raise their performance level. Developing highly scalable and customisable solutions, ISL Online has completed a large amount of successful integration and OEM customisation of their software.

Jabra (booth 309) research shows businesses struggling w/culture, tech, and processes, preventing them from creating sufficient working conditions for some valued workers. Research shows that for employees who add significant value through conversation w/customers, there are many complex issues with ensuring productivity as a result of interruptions, noise and their working environment.

LANDESK (booth 616) announces the latest version of LANDESK Service Desk, focused on Workspace enhancements and increased customization to enable better end user productivity. This new release continues to help customers modernize IT and empowers them to work smarter and take action while providing improved and more efficient user experiences.

MOBI (booth 430) will introduce their portal that showcases their mobile management software features and integrations and highlight how companies can utilize the cloud-based tool. They will share real-life use cases on how large enterprises are utilizing MOBI to save time and money.

Northcraft Analytics (booth 529) will demonstrate our newly released BI Applications for IT Support & Operations for Microsoft SCSM®, IBM Netcool® and ServiceNow Geneva®, which combine data from multiple enterprise IT applications to provide the industry's only comprehensive balanced scorecard for IT.

OMNINET GmbH (booth 716) will be showcasing the latest version of its ESM software OMNITRACKER ITSM Center, offering 13 ITIL disciplines "out of the box". OMNINET's ITSM Solution has been awarded with the "Best Overall Value" award by Info-Tech Research Group in its annual report "Vendor Landscape: Enterprise Service Desk Software."

PathSolutions (booth 530) announces TotalView 7, its root-cause troubleshooting solution that now delivers easier first-call resolution of VoIP, video, and network problems. New feature QueueVision provides more visibility into VoIP problems than ever before for faster call resolutions.

Robert Half Technology (booth 721) will highlight their 2016 Salary Guide which includes the latest compensation information, career and management trends, as well as holding in-person meetings with senior leadership on site. Senior executive director, John Reed, will be giving a presentation on preparing for Generation Z in the workplace – Session 501.

Samanage (booth 516), in partnership with Inc. Radio, an associate of Inc. Magazine, will bring together conference and industry thought leaders in a live interview format on Wednesday, April 13 during expo hours.

ScreenConnect (booth 330) will be showcasing their lightning-fast remote connectivity software which is available in both cloud and self-hosted options. 

SENSIPLE (booth 615) is delighted to announce Skype for Business integration with ITSM products. SENSIPLE will showcase seamless integration of Skype for Business with ServiceNow, Remedy Force, Landesk, ManageEngine, Fresh Desk, Zendesk, etc. to bring collaboration, improved productivity and Chat functions to empower IT Service Experience.

Spiceworks (booth 429) will showcase new mobile, security, and ticket alerting features for the cloud-based version of Spiceworks Help Desk.

SunView Software (booth 223) will be showcasing its newest service management software offerings based on the powerful ChangeGear® platform. Re-engineered with modern agile IT in mind, ChangeGear includes streamlined ITIL+ DevOps release processes, people-centric user interface with powerful dashboards, and advanced self-service features to support the digital workplace.

TeamDynamix (booth 316) will showcase and demo the 508-friendly software suite, as well as share best practices from other college and university IT departments.

TOPdesk (booth 621) announces the launch of its completely evolved continually deployed, cloud-based solution, representing the future of service management. The evolution of ITSM means customization for users, real-time management of issues; gone are the database-driven content and task management processes.

TUC Managed IT Solutions (booth 723) will feature its customizable Service Desk (outsourced helpdesk) solutions while highlighting its powerful new Service Centre end-user portal. 

Utopic's (booth 228) powerful repair and recovery solution Persystent Suite is now available as a free 30 day trial download. Users can see for themselves how Persystent Suite can repair a corrupted OS in 45 seconds-the time it takes to reboot a machine. Companies can download the evaluation copy at www.utopicsoftware.com.

Westbury (booth 627) will showcase the newest enhancements to its SMI Suite, an IT data blending and business analytics platform that includes pre-built applications like for Bomgar (NEW), HEAT (NEW), ServiceNow, BMC, Cherwell and HPE Service Manager.

Zendesk (booth 215) is offering a new approach to IT Service Management—reinventing the IT Global Service Desk with a solution that simplifies traditional processes down to what's important for your organization.

For the full list of HDI 2016 exhibitors, please visit:
hdiconference.com/expo/exhibitors.aspx

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About HDI

Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com.  HDI is organized by UBM Americas, a part of UBM plc (UBM.L), an Events First marketing and communications services business. For more information, visit ubmamericas.com. 

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