Mosaic Sales Solutions Selects ClickSoftware for Automated Workforce Management

Oct 12, 2010, 08:00 ET from ClickSoftware Technologies Ltd

BURLINGTON, Mass., Oct. 12 /PRNewswire/ -- ClickSoftware Technologies Ltd. (Nasdaq: CKSW), the leading provider of automated workforce management and optimization solutions, announced today that it has been selected by Mosaic Sales Solutions to provide optimized resource scheduling.

Texas-based Mosaic delivers a wide range of services to retail, consumer packaged goods, electronics and entertainment companies, including in-store merchandising, direct and assisted selling and experiential marketing. With hundreds of opportunities everyday for its customers to improve visibility, awareness and sales of products through on-site and customer interactive strategies, the sales and marketing support giant needs to orchestrate the planning, scheduling and deployment of thousands of contingent employees throughout North America.

To immediately create optimized service schedules that ensure that the right person is in the right place to deliver the right service, Mosaic chose ClickSoftware's ClickSchedule.

"For our customers, we provide the hands-on, on-site resources that are critical for affecting change, embodying brand and ultimately increasing sales," said Robert Rae, Chief Information Officer at Mosaic. "Whether it's staffing for a simple new product demo on a single day at a single store or a multi-day event for hundreds of customers, ClickSoftware will help us act quickly to plan and send out the perfect team for each and every customer."

Mosaic plans to implement the solution early 2011 to identify and optimize resources, launch recruitment campaigns based on those optimal scenarios and execute schedules.

"There are hundreds of businesses that rely on contingent workforces and Mosaic is setting the standard for a successful model built on a highly flexible and scalable workforce," said Hannan Carmeli, President and Chief Operating Officer of ClickSoftware. "We're extremely pleased to help Mosaic continue to deliver the kind of service excellence that customers have come to depend on, lower costs and stay to true to its commitment to employees."  

About ClickSoftware

ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premise, create business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting, long and short term capacity planning, shift planning, real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.

As the pioneers of the 'W6' concept more than 20 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage over 200,000 resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit Follow us on Twitter.

Safe Harbor

This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S. Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to Mosaic and its customers from using ClickSchedule. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2009 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

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SOURCE ClickSoftware Technologies Ltd