mSurvey Secures Latest Strategic Investment From Safaricom

mSurvey will use the Spark Venture Fund investment to drive a value-add to merchants who use Safaricom's Lipa Na M-PESA service, a solution that allows consumers to pay for goods and services easily through their phones using M-PESA.

"This investment enhances our efforts to leverage mSurvey's highly-sophisticated technology as a significant opportunity for growth and innovation throughout our network, while also enabling us to interact and engage with our 25 million customers in one-to-one conversations," said Bob Collymore, Chief Executive Officer, Safaricom. "mSurvey has consistently demonstrated its value to us as clients and now as investors, we see broad potential across a variety of sectors and beyond borders. We are pleased to help fuel a new paradigm of data-driven innovation powered by mSurvey."

Built out of a passion to simplify access to high-quality data from hard-to-reach communities, mSurvey was founded in 2012 by Kenfield Griffith, an MIT alum and Caribbean Native of Bajan/Montserratian descent who experienced first-hand the frustration of going blindly into a new market with limited or no actionable data. Inspired to build a solution in the heart of his first target market in Nairobi, he set off to Kenya to bring his idea to life, pulling together a team of fellow MIT alums, interns and home-grown Kenyan talent including Co-Founder and Chief Technology Officer Louis Majanja, whose experience spanned 18 years as a software developer in the Bay Area.

Today, mSurvey is revolutionizing how businesses create interactive and individual relationships with their customers by providing unprecedented access to real-time, direct feedback that empowers them to have conversations at scale. The company is already working with some of the most well-known brands in the worlds of telecommunications, health and academic research and business, including Safaricom, McKinsey, Airtel, Harvard University, Acumen and Digicel.

"As a mobile technology startup, there's no greater validation on the continent than an investment from Safaricom, a giant in the African telecom market," said Kenfield Griffith, Founder and CEO, mSurvey. "For too long, direct access to emerging world data has been inaccessible, but we are witnessing the power of technology – specifically mobile messaging on our ever-present smart and simple phones –to connect people to local audiences. With Safaricom's support, we are accelerating our vision of bringing high-integrity data from frontier and emerging markets that informs better decisions and fuels growth, change and transformation."

From inception, mSurvey was developed to bring hidden and offline voices into the global conversation. Mobile phones have emerged as the communication lifeline in most emerging markets, with usage seeing a dramatic surge over the last decade – over 84 percent in Kenya, 140 percent in Trinidad and over 70 percent throughout the Caribbean. In Africa alone, there are more than half a billion mobile phone users. Recognizing the opportunity, mSurvey has attracted highly strategic investors from Silicon Valley, the Caribbean and Africa including early angel investors Ashish Patel, Managing Director, the Abraaj Group, Steven Tamm, Chief Technology Officer, Salesforce and Bob McNeel, CEO, Robert McNeel & Associates. Joining Safaricom in this initial investment round include the following:

• Investing in tomorrow's culture, Cross Culture Ventures (CCV) invests in entrepreneurs creating next generation technology and consumer products. Through a strategic partnership with Atom Factory, CCV works to discover, invest in and develop companies that fuel shifts in cultural trends and behaviors within an increasingly diverse global marketplace. The group, which was also an early investor in Uber, Spotify and Warby Parker via the Atom Factory, was attracted by mSurvey's potential reach and impact given the rising popularity of chat and text messaging.

"We believe culture is the catalyst for winning solutions and mSurvey fits perfectly into our thesis as mobile messaging becomes the primary platform for communication around the world," said Marlon Nichols, Founder & General Partner at Cross Culture Ventures. "mSurvey is disrupting traditional research models by using a medium that transcends borders, demographics and a range of industries, capturing the voice of the consumer like never before."

• Backed by the Virgin Group's Branson Centre of Entrepreneurship, Alpha Angels, the Montego Bay based network of investors, is committed to expanding the map for the Caribbean's most promising entrepreneurs by investing in early-stage companies with the potential to scale overseas through seed investments. mSurvey is the group's first investment.

"As early stage investors, the caliber of the entrepreneur is key to attracting our support and Kenfield Griffith is a stand-out talent who has remarkable foresight and an impressive track record," said Yoni Epstein, Chairman, Alpha Angels. "Riding the wave of the emerging market mobile boom, mSurvey is reinventing the way data informs decisions and the platform's potential applications are limitless. Virtually anyone seeking answers can engage in conversations on any topic – from gauging pop culture and political views to facilitating groundbreaking healthcare research and helping businesses build deeper customer engagement and loyalty."

Unlike traditional research tools that can be time-consuming, expensive and subject to low response rates, mSurvey opens a dynamic, interactive and unfiltered communication channel that delivers insights from real people, in real time – no printed questionnaire, local administrator or long response time needed. Using the intuitive interface to target select local audiences or random, diverse populations, users can design structured conversations, similar to customized bots, push questions as chats to the mobile phones of millions, and then watch as the responses roll in on a live data stream – within minutes and with an average 60 percent response rate that triples the reach of traditional survey tools. In the past six months, the platform has engaged 1.58 million consumers – asking everything from their response to BREXIT, Rio Olympic Games and U.S. elections to groundbreaking HIV/AIDS research and customer feedback.

"The unique combination of Cross Culture Ventures, Alpha Angels and Safaricom as our investors strategically positions mSurvey as a truly globally driven and funded startup backed by a diverse set of investors that see our value proposition and understand our vision," continued Griffith. "We are excited about their support and look forward to creating new markets and opportunity using data as a door-opener to economic growth, entrepreneurship and development."

About mSurvey
Launched in 2012, mSurvey is the only global mobile-first research platform leveraging SMS and mobile messaging technology to simplify access to credible, on-demand data from the emerging world. Leveraging the growing reach of mobile phones, mSurvey's robust platform enables users to engage in real time conversations at scale, connecting them directly to people anywhere and on any topic. Delivering elusive data from hard-to-reach communities, mSurvey is quenching the thirst for fresh, credible data that powers growth, ideas, and innovation. mSurvey's proprietary mobile-first research platform serves customers across the globe, providing unprecedented access to rich, real time data from select or random populations in Africa, Asia, Latin American and the Caribbean. Currently, mSurvey connects with communities in Kenya, the Philippines, Jamaica, Trinidad and Tobago and Haiti, with plans for continued rollout across the globe.  Headquartered in Nairobi, mSurvey continues to grow with regional offices in San Francisco, USA and Trinidad and Tobago in the Caribbean.

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SOURCE mSurvey

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