Narvar and Walgreens Usher in New Era of Customer Experience, Bringing Shopping and Returns Closer to Consumers
Narvar Concierge package pick-up and returns to be available at more than 8,000 Walgreens locations and select Nordstrom storesParticipating retailers including Urban Outfitters, Inc., Levi Strauss & Co., Cole Haan, and Alexandre Birman to offer a solution that brings new options to shoppers
DEERFIELD, Ill. and SAN FRANCISCO, April 17, 2019 /PRNewswire/ -- Narvarand Walgreens are working together to provide convenient package pick-up and returns for consumers at more than 8,000 Walgreens locations offering FedEx OnSite services, empowering brands with a simple solution to meet consumer demand for more choice and convenience without investing in their own brick-and-mortar footprint. The network of locations, anchored by Walgreens, is the first offering in the Narvar Concierge suite of solutions for physical commerce, announced today.
In addition to Walgreens, the Narvar Concierge network will include select Nordstrom stores. Nordstrom is piloting the pick-up and drop-off service in Los Angeles, which is their largest market, as another way to deliver convenience for their highly-engaged customers to shop how, when and where they want.
The launch comes as more consumers demand greater flexibility to connect their online shopping and busy lifestyles. Retailers on the Narvar platform can immediately offer consumers the option to pick up orders or drop off returns at any location in the Narvar Concierge network. In addition to a retailer's existing options, online shoppers can select a Narvar Concierge location during checkout or when making a return, including FedEx OnSite at Walgreens.
For Walgreens, the offering builds upon its efforts to further transform its retail business to provide more of the products and services customers are looking for today. Partnerships are one of the ways the company is helping to bring innovative solutions to the marketplace and to its convenient retail locations, which are within five miles of more than 75 percent of the U.S. population.
"Customers are continuing to redefine value and convenience, and this is another way in which we can provide a differentiated retail experience, by offering more simple and time-saving solutions," said Alex Gourlay, Co-COO of Walgreens Boots Alliance, Inc. and president of Walgreens. "We're leveraging new and different platforms as well as our expansive footprint to bring more services closer to our customers while giving our partners greater reach and access in communities across the U.S."
It's the first of Narvar Concierge's digital-to-physical solutions, and this network of locations gives brands the opportunity to drive additional conversion, enhance their consumer journey using their existing ecommerce checkout flow, and operate at a much-needed cost advantage by shipping to a commercial location. In addition to connecting their ecommerce and in-store experiences, Narvar Concierge solutions empower retailers to unify their communications about online purchases and offline returns through Narvar's platform.
"In order to compete today, retailers need to integrate themselves within the consumer's busy lifestyle, and not the other way around," said Amit Sharma, founder and CEO, Narvar. "While our brand partners have invested in excellent online experiences, uniting their e-commerce strategy with their brick-and-mortar strategy is still a challenge—this is where Narvar Concierge will make a difference. Ultimately, flexibility and memorable experiences will win the consumer's heart and mind."
Over a dozen launch brands of Narvar Concierge, including Urban Outfitters Inc., Cole Haan, Levi Strauss & Co., Timbuk2, and Arezzo & Co, are not only using the service to enhance customer experience and satisfaction, but also benefit from additional data points on consumer behavior, more engagement opportunities to build brand, and reduced shipping label costs from commercial locations without physical store investment.
"We're always looking for ways to add value for our customers, whether they're shopping with us online or experiencing our brand offline through a delivery or return," said Wayne Kulkin, CEO at Arezzo. "Narvar Concierge helps us deliver on our promise of efficient, high-quality services at every touchpoint."
Narvar Concierge is the latest offering in Narvar's suite of products for commerce companies. Narvar is already trusted by more than 600 leading retail brands to simplify the everyday lives of consumers with effortless order tracking, timely notifications, seamless returns and customer care across every touchpoint.
Narvar Concierge is available now to all U.S. retailers and current Narvar customers. To learn more about Narvar Concierge, visit: narvar.com/concierge.
About Narvar Narvar is an intelligent customer experience platform that helps commerce companies simplify the everyday lives of consumers. Serving over 600 retailers globally including Sephora, Patagonia, Levi's, Bose, Warby Parker, Home Depot, LVMH, and L'Oréal, Narvar ensures every touchpoint along the consumer purchase journey engages consumers and enables emotional connections—from pre-purchase to in-store experiences and beyond. With customizable customer messaging and tailored interfaces driven by unparalleled data intelligence, Narvar empowers commerce brands to turn every touchpoint into an opportunity. For more information, visit narvar.com.
About Walgreens Walgreens (walgreens.com), one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc. (NASDAQ: WBA), the first global pharmacy-led, health and wellbeing enterprise. Approximately 8 million customers interact with Walgreens in stores and online each day, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. As of Aug. 31, 2018, Walgreens operates 9,560 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands, along with its omni-channel business, Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.