ST. LOUIS, Jan. 21, 2014 /PRNewswire/ -- When it comes to providing a quality customer experience, National Car Rental scored the highest in the car rental industry in the 2014 Forrester Research Customer Experience Index. The newly released survey benchmarks the quality of customer experience provided by 175 major U.S. brands across 14 industries, including retailers, hotels, banks, credit card providers, airlines and investment firms.
The survey, published by Forrester in the report, The Customer Experience Index, 2014, is based on online responses from more than 7,500 U.S. consumers. Conducted in October 2013, the survey's questions were designed to capture consumer perceptions of how enjoyable and easy companies were to do business with, as well as how effectively they met consumers' needs.
"At National, we work hard to make things easy, efficient and convenient for our customers and to provide them with an enjoyable rental experience," said Rob Connors, assistant vice president of brand marketing at National Car Rental. "It's gratifying to hear from our customers themselves that those efforts are paying off."
National Car Rental, the premium car rental brand for road warriors, is renowned for its focus on business travelers, the unsurpassed convenience and choice offered by its unique Emerald Club loyalty program, and its investment in customer service.
Connors noted that, in November 2013, National also was recognized as the highest-ranked car rental brand in the J.D. Power 2013 North American Rental Car Satisfaction StudySM. The study, which surveyed leisure and business travelers who rented vehicles at North American airports, ranked National Car Rental highest in customer satisfaction.
National also has received business travel and loyalty program awards from organizations including the Global Business Travel Association (GBTA), The Wall Street Journal, SmarterTravel.com and more, and National earned the 2013 "Leading Edge Award" from Executive Travel magazine, recognizing the brand as the top rental car service in the travel industry.
About National Car Rental Founded in 1947, National Car Rental is a premium, internationally recognized brand serving the daily rental needs of the frequent airport traveler throughout the world. With National, time-sensitive customers in the United States are able to quickly choose their own vehicles, based upon their advance reservation and requested car class, and then simply drive away from the airport. National – which launched the car rental industry's first comprehensive frequent-renter program – further expedites the rental process for Emerald Club members by offering counter bypass as well as access to National's "Emerald Aisle," an exclusive section of the lot where members can select any vehicle as long as they reserve a mid-sized car. In addition, Emerald Club members can choose to receive EmeraldAlertsSM – emailed communications that include Arrival and Return Alerts, and Drop & GoSM service with convenient eReceipts. For more information about National, visit www.nationalcar.com, www.facebook.com/NationalCarRental, or follow National on Twitter @NationalPro.