RALEIGH, N.C., April 10, 2015 /PRNewswire-USNewswire/ -- NeoNova, an industry leader in cloud-based services for regional telcos and managed cloud services provider, today announced that it will unveil its new Modem Management Solutions platform at the NTCA IP Possibilities Conference and Expo, April 14-16 in Denver, Colo.
NeoNova's Modem Management Solutions platform provides telcos and ISPs the ability to auto-provision modems at the user level, add Wi-Fi settings if needed, support various class of service tiers, and provide field technician support through a mobile app. The platform works with TR-069 compliant DSL modems and greatly simplifies the process for setting up new modems on a network while granting technical support agents access to helpful information about a user's modem.
The Modem Management Solutions platform is designed to help telcos and ISPs save time and money by speeding up the modem provisioning process, reducing truck rolls by allowing remote technical support agents to solve modem issues, and edit class of service tiers or Wi-Fi settings from the company office.
Administrators, field technicians and customer service representatives will benefit from the Modem Management Solutions platform as it provides remote access to the modem's account settings, configuration properties and troubleshooting features. Once an administrator provisions a modem through NovaSubscriber or the telco's billing system (XML API), technicians and CSRs will have access to different features of the modem such as a visual network map, device connection status, DSL parameters, WAN/LAN settings, wireless settings and more. Ultimately, the Modem Management Solutions platform helps keep customers happy through fast, thorough problem resolution.
"Our customers will quickly notice how Modem Management Solutions will transform their business," said NeoNova CEO Ray Carey. "It provides the type of visibility and control that allows affiliates to be nimble and take care of their end-users quicker than ever before. It truly is a win-win-win for NeoNova, our affiliates, and their customers."
Attendees of the NTCA IP Possibilities Conference and Expo next week can visit NeoNova Booth 300 to view a live demo of Modem Management Solutions and speak with NeoNova representatives about the technology. All attendees also are invited to the Networking Reception sponsored by NeoNova, Wednesday from 4:30 to 6:30 p.m. in the Expo Hall. To close this year's event, Ray Carey will deliver the CEO Wrap-up with Max Huffman, executive director, INDATEL, and inspire attendees to seek the benefits of advanced technologies to better serve today's customers.
About NeoNova Network Services
NeoNova is a company that empowers hundreds of business, telco and ISP customers with 21st century cloud-based technologies. We help service providers and businesses grow by delivering a wide array of subscriber, network management, and professional services leveraged by a powerful service delivery platform and backed by the industry's top professionals. NeoNova is a wholly owned subsidiary of the National Rural Telecommunications Cooperative (NRTC), representing the advanced telecommunications and information technology interests of more than 1,500 rural utilities and affiliates in 48 states (who collectively serve 20 million homes and 50 million residents). Visit www.neonova.net or www.neonovacloud.com, Facebook, LinkedIn, or Google+, and follow @NeoNova_NNS.
SOURCE NeoNova Network Services