Netfor Helps Software Companies Support Client Experience with Software Service Desk
FISHERS, Ind., Jan. 17, 2018 /PRNewswire/ -- Netfor, Inc. a North American provider of technical and customer experience managed services announced today their Software Service Desk for helping software companies scale and go to market faster with a mature support model in place. The desk supports software companies focused on customer experience, using data to help make informed software improvements, and take advantage of support best practices.
"Evolving our technical know-how into a software-based desk was a natural next step for our service," said Raquel Richardson, President, Netfor. "Netfor has provided service desk support for 23 years. The next generation of technical support like the Cloud and the Internet-of-Things is how we are evolving with the market demands."
Based on client needs, Netfor had previously focused on Microsoft's Office 365 suite. Growth this year in the partner channel has expanded the desk to include AWS and the Google Cloud Platform. Netfor's proven ITIL and Knowledgement Management framework has allowed the team to quickly grow their understanding of the underlying needs for resolving cloud issues.
Netfor's services help address these top seven software company concerns around support:
- You have no SLAs.
- You want to have best practices.
- You need to scale faster.
- You want a ticketing system.
- You want users to help you improve your software with data.
- You want a better experience for your users.
- You want to go to market with a support model in place.
Netfor offers the best tier one technical and customer experience support services in the industry to help clients with their ever-growing demands of support," said Richardson. "We are excited to expand our service in the software industry and helping these clients expand their support team to meet their clients where they need their greatest help."
About Netfor
Netfor supports companies that are passionate about their client experiences. We use our platform to help us gather knowledge from our client's calls, chats, and emails that help them drive business value. With 24/7 support and data to leverage at every exchange, Netfor's service pushes the boundaries of what's possible to create revolutionized customer experiences. Founded in 1995, Netfor helps 100's of business clients across the United States, Puerto Rico, Mexico and Canada, and includes client's ranging from 10 to 25,000 employees.
SOURCE Netfor
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