TREASURE ISLAND, Fla., Nov. 16, 2016 /PRNewswire/ -- Network America, a leading provider of information technology consulting services and license procurement to organizations worldwide, was recently named 'Top 100 Information Technology Service Management (ITSM) Brand' by Onalytica. Of the 100 distinguished ITSM organizations represented, Network America achieved the ranking of 73.
Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting processes that focus on customer needs rather than IT systems. With customer service and continual improvement at the forefront, ITSM can be described as a set of activities performed by an organization to plan, design, deliver, operate and control information technology services offered to customers.
When asked about the recent recognition, Joe Meier, president and CEO of Network America remarked, "To be flanked by longtime ITSM industry giants like ServiceNow, LANDESK, HDI, and Dell is a remarkable honor and privilege. For over 15 years, Network America's experienced services and consulting team has dedicated themselves to extensive learning and education around the best practices framework ITIL, and customer experience. In the months and years ahead, we look forward to partnering with every type of organization in their quest to create a business aligned IT service and support ecosystem."
About Network America
Established in 1991, Network America is a premier professional services organization providing license procurement, design, training, implementation and ongoing support for systems management, security management, asset management, mobility management, and service management solutions to organizations worldwide. Network America is a veteran-owned small business and is a schedule 70 GSA holder. With a longstanding reputation for seasoned deployment engineers and expert information technology business consultants, Network America is the longest operating LANDESK Platinum Partner, having been in the expert solution provider program for over 16 years. Headquartered in Treasure Island, Florida, Network America serves clients throughout the world including United States, Canada, Puerto Rico and Curacao. Visit www.ldms.com for more information.
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SOURCE Network America