Network Hardware Resale Announces Major Service Enhancements

SANTA BARBARA, Calif., May 10, 2011 /PRNewswire/ -- Network Hardware Resale (NHR), the leading provider of pre-owned and new networking solutions, today announced a major expansion of its NetSure™ family of comprehensive, fully-managed network service and support programs, providing a one-stop resource for network monitoring, technical support and unprecedented assurance for multi-manufacturer network environments.

The expanded service offerings include: Network Management (performance monitoring, incident & event management and security management), Proactive Provisioning, Consulting Services and Network Assurance. They are backed by 24x7x365 service level agreements (SLA), global network operations centers, personalized technical support (via phone, email and online), and guaranteed next business day hardware replacement.

Whether equipment is new or pre-owned and regardless of purchase origin, upgrade history or end-of-life/end-of-service certification status, NetSure services provide customers a complete support solution that is an affordable alternative to traditional OEM service at savings of 50 – 90% over comparable coverage.

"Faced with ballooning maintenance costs, inflexible OEM contracts and unnecessary infrastructure upgrades, customers are demanding more economical and effective network services and support options," said Mike Sheldon, president and CEO of Network Hardware Resale. "NHR's ascent as the undisputed secondary market leader is built on a reputation for product reliability and delivering customer service without compromise. With our expanded managed services and support coverage, we're uniquely positioned to meet customers' growing needs for affordable, modular solutions that can be customized with flexible contracts and terms to meet their network and budget requirements."

NetSure is ideally suited for organizations looking to realize optimal ROI, protection and control over their network investments and refreshes. NetSure offers full support of current and previous generation equipment for as long as a company owns it, in addition to the ability to expand coverage to include core services, access and distribution layers, as well as remote offices or any other area within their network.

"It's important for technology providers to offer a mix of support offerings to ensure customers can select the right level of support for their unique business needs," said Rob Brothers, Program Director, Software and Hardware Support Services, IDC. "With the expansion of  NetSure services, NHR will be in a strong position to not only meet their global customers' networking hardware needs but to also offer managed services that provide better visibility in real-time to network operations."

"Organizations today are dealing with three primary IT management challenges: managing cost, mitigating risk and ensuring consistent network performance," said Jerry Gross, senior vice president of enterprise services, Network Hardware Resale. "We're enabling customers to extend the life of a network while at the same time manage against threats, all at performance levels that businesses demand today."  

NHR's migration into managed services builds upon thousands of hours of customer network equipment testing and technical support of legacy networks. This has resulted in better-than-OEM reliability on equipment NHR sells, including an average 0.5% failure on field-tested pre-owned equipment. NHR also has a strong track record of success with helping businesses maintain their network up-time, helping to ensure the continuity of business operations.

At the heart of NetSure's service capability is a state-of-the-art Global Network Management and Network Operations Centers (NOC), the first being built in Santa Barbara, California at the company's corporate headquarters. It will complement a new facility in Amsterdam to accommodate growing global customer requirements. A third NOC in Singapore will be fully operational by the end of 2011.

NHR's NOCs enables the delivery and management of critical network bandwidth and application infrastructure, including highly automated equipment asset management. Each NOC is supported by ISO9001:2008 and TL 9000 certified quality management systems and staffed by Cisco-certified network engineers providing rapid issue response, personalized customer service and technical expertise.

A critical delivery component of NetSure services is the NetSure Portal, which provides a global view of all nodes on the customer's network, delivering real-time monitoring of network health, real time alerts and event tracking. The portal features an extensive Knowledge Base that delivers thought leadership content, capturing historic end-user network performance and operations data and multi-vendor/multi-platform expertise, as well as a forum for community feedback, knowledge sharing and engagement.

NHR is offering a network performance assessment through NetSure LifeScan, an in-depth non-invasive diagnosis of an organization's network. NetSure LifeScan captures current health and performance metrics and offers innovative solutions to leverage multi-vendor and multi-generation equipment strategies that will extend the life of the network. To learn more about LifeScan visit www.networkhardware.com/lifescan.

About Network Hardware Resale

Network Hardware Resale (NHR) is a leading provider of networking solutions that specialize in reducing IT costs. Based in Santa Barbara, Calif., the company is an independent reseller of pre-owned Cisco, Foundry and Juniper networking equipment as well as an authorized reseller of resilient, scalable equipment from Force10 Networks. NHR also offers cost-effective network management, asset management, alternative maintenance and technical support services. Founded in 1986, NHR provides global sales and technical support from its Santa Barbara, Dallas metro, New York City metro, Amsterdam, London and Singapore locations. Organizations worldwide purchase quality networking equipment from NHR, including Global 1000 companies, small and mid-sized enterprises, government entities, educational institutions, healthcare organizations and telecommunications service providers. For more information, visit www.networkhardware.com.

SOURCE Network Hardware Resale