New CA Technologies Service Assurance Solutions Link Application and Infrastructure Performance to Better Support Business Services

Integrations Across Service Operations, Infrastructure and Application Performance Management Portfolios Deliver Unified, Real-time Service Models

Dec 08, 2010, 09:00 ET from CA Technologies

ISLANDIA, N.Y., Dec. 8, 2010 /PRNewswire/ -- CA Technologies (Nasdaq: CA) today further executed on its service assurance strategy to help organizations optimize business services by announcing significant enhancements to its service operations and infrastructure management portfolios. Leading the list of products with new functionality is CA Spectrum® Service Assurance and CA Infrastructure Management. Together with its offerings for application performance management (APM), CA Technologies service assurance products help optimize business service performance across physical, virtual and cloud environments for today's large enterprises and the service providers and integrators that support them.

Designed for service operations management, CA Spectrum Service Assurance is a game-changing solution, allowing customers to transform their IT management from traditional technology monitoring to an increased focus on business services. Today, CA Technologies announced a new version of CA Spectrum Service Assurance that accelerates the linkage across many IT disciplines, including APM, network and systems management, service desk management, and workload automation products. This advanced integration platform accommodates both CA Technologies and third-party products, and can deliver IT professionals a 360-degree understanding of service quality, risk and health.

"CA Technologies Spectrum Service Assurance delivers a single pane of glass into the IT service infrastructure by utilizing standardization and simple but flexible integrations," said Donavan Pantke, senior network engineer, Appriss, Inc. "Where it once took an army of specialists to integrate IT Service Management, this product does in a fraction of the time and cost."

Building on its service assurance strategy for holistic performance management, the CA Infrastructure Management solution now integrates CA eHealth Performance Manager with the CA NetQoS Performance Center. As a result, customers can leverage the Performance Center as a unified platform that delivers visual integration and workflows for CA eHealth Performance Manager with other CA Technologies solutions spanning network traffic analysis, application response time monitoring, long-term packet capture and unified communications monitoring. This provides CA eHealth Performance Manager users with a more comprehensive view of performance across their IT infrastructures, along with easier reporting and administration.

"As IT operations teams make the transition from tactical firefighting to strategic, proactive assurance, one of the most important issues has been widespread awareness of the need to understand user experience," said Jim Frey, research director, Enterprise Management Associates. "Just as important, products such as those from CA Technologies that provide integrated and unified views of a service are an important piece of the solution that businesses need to make sure they understand the health of each service and support it according to its business value and cost."

A new version of the CA NetQoS ReporterAnalyzer™ traffic analysis solution was also announced today and adds administration and reporting capabilities for multi-tenant environments as well as autonomous system (AS) and Border Gateway Protocol (BGP) reporting, both of which are critical for service providers and cloud-connected enterprises embracing new IT delivery models.

"While managing and controlling the infrastructure is still a critical competency for IT organizations, it's becoming paramount for IT leaders to orient their teams with the user and transaction at the forefront," said Christopher Cook, general manager, Service Assurance, CA Technologies. "To that end, we took a hard look at how to change and evolve our service assurance portfolio to deliver the capabilities that our customers can leverage to get an accurate picture of users, transactions and applications with a clear understanding of the underlying infrastructure."

For more information about the new products, please visit our blog, Service Assurance Daily.

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About CA Technologies

CA Technologies (Nasdaq: CA) is an IT management software and solutions company with expertise across all IT environments – from mainframe and distributed, to virtual and cloud. CA Technologies manages and secures IT environments and enables customers to deliver more flexible IT services. CA Technologies innovative products and services provide the insight and control essential for IT organizations to power business agility. The majority of the Global Fortune 500 relies on CA Technologies to manage evolving IT ecosystems. For additional information, visit CA Technologies at www.ca.com.

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