New Low-cost, Cloud-based Government to Citizen Case Management Software, Hosted by Amazon, Revolutionizes the Economics of Public Sector IT

ROCKVILLE, Md., March 25 /PRNewswire/ -- Lagan, the global leader in government to citizen technology, today announces the launch of Lagan OnDemand™, new cloud-based software that will enable governments at all tiers to implement an enterprise-wide case management system for a fraction of the cost of the majority of CRM implementations.  A Lagan OnDemand implementation can be achieved within three weeks at a cost from as little as a few thousand dollars a month depending on scale.

Lagan OnDemand enables governments to get up and running in about three weeks with zero capital investment and only an internet browser. The web-based software is available through a subscription licensing model and hosted on secured Amazon cloud servers, eliminating the need to purchase additional hardware and install any additional software on site. The solution is equipped with the ability to easily configure an unlimited number of service request process types.  Municipalities can track citizen service requests from creation to completion. A knowledge management tool helps municipality staff answer citizens' questions accurately, consistently and quickly. Pre-configured reports and dynamic visual dashboards support performance management.

Lagan software streamlines call intake, empowers government employees to resolve citizen queries, engages departments responsible for addressing problems to close the loop with citizens and does so at an affordable price.

Announcing the launch, Des Speed, CEO of Lagan said, "We are delighted to announce the launch of Lagan OnDemand today and we believe that this powerful, flexible, affordable software could have a transformative effect on the provision of services to citizens and on the economics of government IT. Lagan OnDemand allows us to help municipalities increase efficiency and enhance service delivery quickly, inexpensively, and securely."

Des Speed added, "Lagan's experience of working with approaching 200 local governments worldwide provides an invaluable well of knowledge from which our customers can draw.  

Customers of Lagan OnDemand will be able to add functionality seamlessly as they become accustomed to the potential of case management and new needs present themselves.  The beauty of the technology and the implementation process is that it is built with afterthoughts in mind."

In a separate announcement today, Lagan confirms the first implementation of Lagan OnDemand in the City of Pasadena.

Lagan OnDemand is part of the suite of award-winning Lagan CRM solutions that power many of the most innovative and successful government organizations in North America including: San Francisco, Boston, Minneapolis, Vancouver and Hampton. Lagan CRM received the highest possible rating, "Strong Positive", in Gartner's MarketScope for Local Government CRM products in two consecutive reports -- 2007 and 2009.

With Lagan OnDemand, governments and agencies can centralize contact intake so that citizens can access a central contact center for service requests or information. In addition, through the Lagan Knowledge base contact center agents will have the information they need to answer most questions directly increasing first call resolution rates.

About Lagan

Lagan Technologies is the global leader in G2C (government to citizen) technology.  Lagan software connects government and citizens worldwide. It enables governments and citizens to communicate online, on the phone and on the move. With approaching 200 public sector customers worldwide – from Toronto to East Timor and from Bolton to Boston – Lagan helps local governments serve the everyday interests of more than 40 million citizens.

Lagan Enterprise Case Management (ECM) has been designed to streamline the service delivery functions of government, enabling improved efficiency and more citizen-centric public services. Lagan ECM manages the interactions between citizens and government and provides full CRM support for a wide variety of government service delivery processes. Lagan ECM has proven utility for state and local governments and offers a range of flexible delivery methods: on-premise, on-demand and hosted.

For more information about Lagan, please visit http://www.lagan.com/ and contact us at [email protected].  Keep up with industry news on Twitter at http://twitter.com/lagan_business.

SOURCE Lagan