New Offering for Communications Service Providers Merges Innovation with Best Practices

ClickSoftware's real-time mobile service solution delivers increased visibility, control and automation to customer service, resource and supplier management

May 13, 2013, 02:00 ET from ClickSoftware Technologies Ltd

TM FORUM MANAGEMENT WORLD - NICE, France, May 13, 2013 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions for the service industry, today announced the immediate availability of a new enterprise mobility offering for Communications Service Providers (CSPs).  Bringing together over 20 years of service and communications industry expertise, with solutions in use by hundreds of thousands of field resources in the communications industry, the ClickSoftware offering enables fixed, mobile, cable and satellite service providers to drive remarkable experiences for consumer and business subscribers, reduce business process costs, and increase service revenue.

The CSP offering is based on the same award-winning technology that saw ClickSoftware recognized as a leader in Gartner's Magic Quadrant for Field Service Management 2012. Hannan Carmeli, President and COO of ClickSoftware, describes the process, "We identified the common needs and practices of our large community of service providers to use as a model. Pre-packaging of our solution combined with several new mobile apps for field collaboration, remote activation and safety compliance will rapidly drive unique value to our Communications clients."

The benefits to Communications Service Providers include:

  • Visibility, alignment and optimization of the entire service fulfillment and assurance lifecycle The Communications offering is packaged according to TM Forum's Application Framework (TAM™) to enable aligned and optimized decisions across the domains and vertical process of the industry standard Frameworx™.
  • Business agility from a single solution for all work types and resources, and service partners The Communications offering optimizes workers' shifts and tasks, and supports individuals or techs working as part of a team, even with equipment. The single application automates dispatch of work between geographic and work type silos as needed, for any size enterprise.
  • Increased field and operations productivity delivered by innovative enterprise mobility Enterprise mobility integrated with customer, resource and supplier management delivers real-time visibility between the back office and field, while apps for field collaboration, compliance and remote activation ensure every moment in the field is focused and productive. As clients want to bring more to the field, ClickAppStore apps can further increase field capabilities.

The ClickSoftware offering for CSPs enables improved customer service while improving field and back office productivity because it extends the capabilities of previously centralized activities like "remote" activation to where they occur, in the field. In parallel, it brings the field into the hands of Communications executives with dashboards for performance and customer service KPIs.

For CSP customers, the ClickSoftware offering means more accurate appointment times, fewer cancellations or revisits and improved speed to resolve issues with their service or network downtime.  Communications Service Providers can also enable features which allow their subscribers to self-serve - from booking their own appointments to getting real time alerts on progress of service calls and providing quality feedback - driving the remarkable customer experience critical to competition today.

"ClickSoftware products have transformed hundreds of leading global service organizations, providing them the most powerful mobility and workforce optimization solutions," added Hannan Carmeli.  "We are the market leader for the Communications Service Providers, and through aggressive development in areas such as new mobility apps, taking advantage of Big Data and context aware computing, we plan to continue and keep our clients and their customers ahead of the pack."

Watch the video to learn how Communications Service Providers such as Portugal Telecom have successfully grown their business through the use of real-time service and mobility solutions.

For more information, or to view a demo of the new offering for CSPs, please visit ClickSoftware booth #43 at Management World 2013, taking place on May 13-16 at the Acropolis, Nice, France.

About ClickSoftware

ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimisation solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimisation" concept, our solutions provide organisations with end-to-end visibility and control of the entire service management chain by optimising forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organisations worldwide by addressing the fundamental question of job fulfilment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organisations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit Follow us on Twitter.

Safe Harbor Statement

This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits from using ClickSoftware's solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2012 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

Kristin Amico                         ClickSoftware                     +1-781-272-5903 ext. 2364         

SOURCE ClickSoftware Technologies Ltd